Senior Technical Delivery Manager

Informa Group . • New York, NY

3d • Hybrid

About The Position

The Senior Technical Delivery Manager is a pivotal role within Informa Markets’ Event Technology Operations team. The role shapes the strategic vision for technology solutions and oversees their delivery across multiple projects, combining technical expertise, project management, and stakeholder communication. The position manages internal partnerships and vendor relationships, aligns technical readiness with project milestones, supports platform adoption, and recommends platform configurations to ensure successful implementation of event technology solutions. The role may be based in any of Informa’s US offices and involves working in person with colleagues, customers, or partners three days a week or more, with flexibility to work from home or remotely at other times. Occasional travel, up to four to six times per year, is expected to support onsite execution.

Requirements

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field, or equivalent work experience.
• At least 5 years of experience in platform administration, technical delivery, or system development.
• Strong understanding of API integrations.
• Hands-on experience with event technology platforms such as Swapcard, Stova, ExpoPlatform, and top-tier registration vendors.
• Strong understanding of Agile/SCRUM methodologies and project management principles.
• Ability to manage multiple projects or workstreams simultaneously, with attention to detail and effective prioritization.
• Excellent communication and interpersonal skills, including the ability to collaborate across cross-functional teams.
• Willingness to travel occasionally, up to four to six times per year, to support onsite execution.
• High attention to detail and ability to handle sensitive access roles and system-level permissions professionally.
• Comfort working in matrixed environments and managing technical teams.

Nice To Haves

• Proficiency in Microsoft Excel, Word, Visio, and platform documentation tools.
• Strong analytical, problem-solving, and recommendation skills.
• CSS and HTML coding experience.

Responsibilities

• Collaborate with Senior Project Managers on strategy and scrum teams to ensure accurate and timely delivery of event technology solutions.
• Lead platform configuration, testing, and integration across registration, exhibitor management, attendee engagement, and other event technology systems.
• Provide technical expertise and support for Salesforce and other key platforms, ensuring data integrity, proper configuration, and optimized workflows.
• Own and manage platform governance processes, including user access, permissions, system roles, and process standardization.
• Create and manage quality assurance and user acceptance testing processes for Technical Delivery Managers and all deliverables.
• Manage implementation of integrations between platforms, including documentation and communication.
• Manage relationships between internal teams and vendors, ensuring alignment, clarity, and shared ownership of outcomes.
• Facilitate communication among technical leads, operations teams, and vendors to proactively address risks, dependencies, and system issues.
• Represent technical delivery in transformation efforts, market onboarding programs, and mergers and acquisitions integrations.
• Provide timely stakeholder updates and proactively flag risks or dependencies.
• Recommend platform enhancements and efficiencies to internal stakeholders.
• Apply Agile and SCRUM methodologies to manage scope, timelines, and deliverables across concurrent workstreams.
• Collaborate with the Senior Project Manager and Senior CI Manager on project strategy, aligning technical readiness with event milestones and onsite execution plans.
• Oversee Technical Delivery Managers’ project plans and ticket queues, ensuring tasks are completed by project deadlines.
• Contribute to delivery playbooks, workflows, and best practices to improve scalability and consistency.
• Educate stakeholders about platform capabilities, use cases, and insights from previous events.
• Serve as a subject matter expert for event technology platforms, including Salesforce, Swapcard, Stova, ExpoPlatform, and other tools.
• Document platform enhancement and efficiency opportunities and lead vendor communications to implement improvements.
• Work with Technical Delivery Managers to gather platform performance data, triage risks, escalate systemic issues, and ensure effective business-as-usual support.
• Collaborate with the Senior Manager, CI & Onboarding to onboard new technologies and create documentation and training materials for internal teams.
• Identify potential risks and develop resolutions to mitigate them before they affect delivery.
• Analyze and resolve issues involving platform integrations, system bugs, and new feature requests.
• Act as the liaison between users and platform vendors regarding system bugs and new feature requests.

Benefits

• Welcoming culture, in-person and online social events, colleague groups and networks, and a supportive, collaborative work environment.
• Up to four days per year to volunteer, with charity match funding available.
• Career development through bespoke training, mentoring platforms, LinkedIn Learning courses, and support for internal job moves.
• 15 days of PTO, increasing to 20 days after three years and 25 days after six years; 10 national holidays; a birthday leave day; and the opportunity to work from almost anywhere for up to four weeks per year.
• 401(k) match, health, vision, and dental insurance, parental leave, and an employee share purchase plan offering company shares at a minimum 15% discount.
• Employee assistance program, mental health first aiders, and free access to a wellness app.
• Global awards and kudos programs recognizing great work.
• Opportunity to collaborate with teams around the world.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior