Loan Underwriter Team Lead (US)

TD Bank • Southfield, MI

12d

About The Position

The Loan Underwriter Team Lead leads the Underwriting Department team and oversees daily underwriting activities, including workflow, turnaround time, productivity, and quality monitoring. The role supervises daily operations to support accurate, efficient workflow and ensure the 48-hour turnaround SLA is met. The Team Lead advises production and operations staff, supports Loan Operations as needed, and helps ensure team goals are achieved.

The position contributes to staff selection and orientation, monthly underwriting staff meetings and individual meetings with underwriters, and the Operations Director’s delegation program. It keeps management informed of operational needs and recommends solutions, and researches and resolves discrepancies with customers and investors. The role also provides exceptional customer service to customers, vendors, and other institutions, applies departmental policies and procedures with sound judgment, and performs other assigned duties.

Requirements

• 2–4 year degree or equivalent experience.
• 7+ years of related experience.
• Knowledge and understanding of bank operations, department policies, procedures, products, services, systems, and applications.
• Ability to interact with all TD Bank and departmental customers.
• Advanced oral and written communication skills.
• Excellent PC skills and familiarity with standard office equipment.
• Detail-oriented, self-motivated, and excellent customer service skills.
• General knowledge of accounting.
• Flexibility in adjusting priorities.
• Ability to proactively manage workflow.

Nice To Haves

• FHA DE preferred.
• VA LAPP preferred.

Responsibilities

• Lead the Underwriting Department team and oversee daily underwriting activities, including workflow, turnaround, productivity, and quality monitoring.
• Supervise daily operations to ensure accuracy and efficiency of workflow and staff.
• Ensure the 48-hour turn-time SLA is met.
• Advise production and operations staff to help ensure team goals are met.
• Assist with selection and orientation of new staff members.
• Support Loan Operations in whatever capacity is needed.
• Provide exceptional customer service to customers, vendors, and other institutions.
• Convey departmental policies and procedures using sound judgment.
• Assist with monthly underwriting staff meetings and individual monthly one-on-one meetings with underwriters.
• Support the Operations Director with the delegation program.
• Keep management informed of operational needs, including describing issues and recommending solutions.
• Research and resolve discrepancies with customers and investors.
• Perform other duties as assigned.

Benefits

• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development.
• Reward and recognition.
• Base salary and variable compensation or incentive awards, including potential eligibility for cash and/or equity incentive awards through an incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree