Loan Processing Team Lead

Windsor Advantage • Chicago, IL

4d • Remote

About The Position

The Loan Processing Team Lead reports to the Manager of Loan Processing and serves as the processing department’s point of contact for guidance, training, and client service. The role oversees the packaging and closing of SBA and USDA loans, maintains and develops lender relationships, supports staff training, identifies process improvements, and helps foster a team-oriented office environment. The Team Lead also personally manages a portfolio of active loans and works with borrowers, lenders, financial intermediaries, Windsor management, and the SBA/USDA throughout the loan lifecycle.

Requirements

• Bachelor’s degree in finance, accounting, economics, or business administration, or equivalent SBA and USDA training.
• 3–5 years of related experience in accounting, finance, or a similar industry.
• Experience overseeing SBA and/or USDA loans.
• Experience packaging and closing SBA/USDA loans.
• Broad knowledge of fields such as accounting, marketing, business administration, and finance.
• Extensive knowledge of SBA and USDA loans.
• Excellent verbal, written, and interpersonal communication skills.
• Advanced or expert-level Excel skills.
• Strong business development skills.
• Proficiency with basic computer applications, including Microsoft Word, PowerPoint, Excel, and Outlook.

Responsibilities

• Personally maintain at least 6–8 active loans and ensure they are closed according to SBA/USDA and lender guidelines.
• Assist with assigning new deals to staff as lenders submit them or they move from underwriting to processing and closing.
• Work with the processing department through scheduled meetings and reviews to ensure proper processing of SBA/USDA loans.
• Manage relationships with borrowers, financial intermediaries, lenders, Windsor management, and the SBA/USDA throughout the loan lifecycle.
• Track training gaps and report them to the Manager of Loan Processing.
• Lead calls with lenders to identify and discuss the status of current deals.
• Assist with internal, external, investor, and regulatory audit examination requests as needed.
• Escalate issues to the Manager of Loan Processing for discussion and resolution.
• Assist with training sessions on changes to SBA and USDA rules and regulations.
• Participate in weekly Level 10 department meetings to identify, discuss, solve, and implement process improvements.
• Respond to lender inquiries about deal pre-approval and general process questions.
• Adhere to company policies and procedures and applicable federal and state regulations and laws.
• Complete required online and other regulatory compliance training by specified due dates.
• Open cases or tickets with vendors and suppliers as needed.
• Perform other duties as required.

Benefits

• Medical, dental, and vision insurance.
• Company-paid life insurance and disability insurance.
• Company contributions to a 401(k), regardless of employee contribution.
• Paid parental leave.
• Employee recognition program.
• Leadership program.
• Tuition reimbursement program.
• Employee bank checking account.
• Paid time off.
• Paid holidays.
• Paid charity hours to support volunteer opportunities.
• Yearly annual target bonus based on individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level