Loan Processing Team Lead
About The Position
The Loan Processing Team Lead reports to the Manager of Loan Processing and serves as a point of contact for guidance, training, and client service within the processing department. The role oversees the packaging and closing of SBA and USDA loans, maintains and develops lender relationships, supports staff training, identifies process improvements, and fosters a collaborative, team-driven environment. The Team Lead personally maintains a portfolio of at least 6–8 active loans and ensures they are closed in accordance with SBA/USDA and lender guidelines. The role works closely with processing staff, borrowers, financial intermediaries, lenders, company management, and SBA/USDA representatives throughout the loan lifecycle. This is a remote position.
Requirements
- Bachelor’s degree in finance, accounting, economics, or business administration, or equivalent SBA and USDA training.
- 3–5 years of related experience in accounting, finance, or a similar industry.
- Experience overseeing SBA and/or USDA loans.
- Experience packaging and closing SBA/USDA loans.
- Broad knowledge of fields such as accounting, marketing, business administration, and finance.
- Extensive knowledge of SBA and USDA loans.
- Excellent verbal, written, and interpersonal communication skills.
- Advanced or expert-level Excel skills.
- Strong business development skills.
- Proficiency with Microsoft Word, PowerPoint, Excel, Outlook, and basic computer applications.
Responsibilities
- Maintain at least 6–8 active loans and ensure they are properly closed in accordance with SBA/USDA and lender guidelines.
- Assist with assigning new deals to staff as they are received from lenders or transferred from underwriting to processing and closing.
- Work daily with the processing department to ensure proper processing of SBA/USDA loans through scheduled meetings and reviews.
- Manage relationships with borrowers, financial intermediaries, lenders, Windsor management, and the SBA/USDA throughout the loan lifecycle, communicating effectively and with attention to detail.
- Track training gaps and report them to the Manager of Loan Processing for review.
- Lead calls with lenders to identify and discuss the status of current deals.
- Assist with internal, external, investor, and regulatory audit examination requests as needed.
- Escalate issues to the Manager of Loan Processing for discussion and resolution.
- Assist with training sessions to ensure parties are aware of changes to SBA and USDA rules and regulations.
- Participate in weekly Level 10 department meetings to identify, discuss, solve, and implement process improvements.
- Assist with responding to lender inquiries about deal pre-approval and general process questions.
- Adhere to company policies and procedures, federal and state regulations, and laws.
- Complete online and other regulatory compliance training by specified due dates.
- Open cases or tickets with vendors and suppliers as needed.
- Perform other duties as required.
Benefits
- Medical, dental, and vision benefits.
- Company-paid life insurance and disability insurance.
- Company contributions to a 401(k), regardless of employee contribution.
- Paid parental leave.
- Employee recognition program.
- Leadership program.
- Tuition reimbursement program.
- Employee bank checking account.
- Generous paid time off and paid holidays.
- Paid charity hours to support volunteer opportunities.
- Yearly target bonus based on individual performance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
