Customer Delivery Lead, US Customer Delivery Team
About The Position
The Customer Delivery Lead (CDL) works within Rolls-Royce’s Defense Sector as part of the Defense Business Execution organization. Reporting to the Head of Customer Delivery, Defense - US, the CDL provides aftermarket support for all Defense US engines. The position provides operational support contributing to $1 billion in annual shipments for Defense aftermarket service parts and supports planned growth in the aftermarket business. The role is based in Indianapolis, Indiana, with a hybrid/onsite schedule requiring three days per week in the office. Relocation assistance will be provided if applicable. Candidates must be US citizens. Rolls-Royce describes its work as developing power and propulsion solutions with safety as a priority, and emphasizes opportunities for responsibility and growth in a high-performance culture. The company is an Equal Opportunity Employer committed to a respectful, non-discriminatory workplace.
Requirements
- Associate’s degree and at least 4 years of experience in parts logistics, or a bachelor’s degree and at least 2 years of experience in parts logistics, or a master’s degree, or a PhD; alternatively, at least 6 years of experience in parts logistics in lieu of a degree.
- Strong competency in Microsoft Office products, including Excel and Word.
- Must be a US citizen.
Nice To Haves
- A degree in Materials and/or Logistics.
- Prior logistics experience in the military or aerospace industry.
- Proficiency in data analysis and reporting, including creating clear, impactful charts and visual presentations to support business decisions.
- Previous experience with repairs.
- SAP experience.
Responsibilities
- Act as the primary Rolls-Royce interface to customers’ purchasing groups.
- Provide customer service from entry of external customer orders through delivery of the included parts and/or services.
- Serve as an internal customer advocate and ensure appropriate actions are taken to meet customer demands, including researching material availability and validity or alternates, and working with supply chain expeditors.
- Manage the open order board and identify and escalate critical shortages to supply chain managers.
- Work directly with the DCMA, the company’s 3PL, and SOWs to ensure appropriate and timely action on aftermarket supply support activity.
- Review contract compliance and communicate or resolve discrepancies through contract managers.
- Consolidate and report internal supply metrics, including order fill rate, material availability, expedites, and arrears.
Benefits
- Base pay and discretionary bonus plan.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Disability insurance.
- Life and accidental death and dismemberment insurance.
- Flexible spending account.
- Health savings account.
- 401(k) retirement savings plan with company match.
- Employee Assistance Program.
- Paid Time Off.
- Certain paid holidays.
- Paid parental and family care leave.
- Tuition reimbursement.
- Long-term incentive plan.
- Relocation assistance, if applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
