US-Lead

Apple•Oklahoma City, OK

2d•Onsite

About The Position

Apple Retail Leads bring Apple expertise to customers and help create an inclusive environment where team members can do their best work. With a whole-store mindset, the Lead supports the Store Leadership team and facilitates meaningful experiences for customers and team members. The role focuses on enabling the sales team and maintaining operational readiness. The Lead spends most of their time with team members and customers, providing support, tools, and resources for exceptional customer interactions. They serve as a role model and mentor, encourage customer engagement, and use knowledge of Apple products and services to drive sales and customer loyalty. The position requires a schedule based on business needs that may include nights, weekends, and public holidays in a retail store.

Requirements

Experience in retail, sales, or related work.
Experience mentoring or leading others personally or professionally.
Availability to work a schedule based on business needs, which may include nights, weekends, and public holidays, and reliable attendance as scheduled, in line with local laws and approved accommodations.
Ability to motivate others toward performance goals through open dialogue, collaboration, and recognition.
Ability to resolve conflict and settle differences productively.
Ability to work in a fast-paced environment and make timely decisions using analytics, experience, and judgment.
Excellent attention to detail and organizational skills.
Ability to work autonomously and take initiative without close supervision.
Ability to drive results individually and by enabling others through leadership and collaboration.
Ability to allocate resources and adjust processes to provide an exceptional customer experience.
Effective communication skills and the ability to tailor communication to different audiences.

Responsibilities

Support the Store Leadership team and facilitate meaningful experiences for customers and team members.
Enable the sales team and support whole-store operational readiness.
Act as a role model and mentor, encouraging customer engagement.
Use Apple product and services expertise to drive customer engagement, sales, and customer loyalty.
Organize people and sales-floor workflow, including communications to team members and leadership, to optimize the customer experience.
Communicate sales strategy to the team in a timely manner and partner with the leadership team to execute it.
Energize, inform, and align team members around store performance goals, priorities, and communications.
Respond to time-sensitive team member feedback, questions, and concerns, escalating issues to Store Leadership as appropriate.
Address store operational needs, including opening and closing procedures, cash management, and overrides.
Perform other tasks as needed, including customer service and support in other areas of the store.
Contribute to an inclusive environment by respecting differences and remaining curious to learn.
Demonstrate Apple’s values of inclusion and diversity in daily activities.