US-Lead

Apple • Durham, NC

11d • Onsite

About The Position

The Lead works with the Apple Retail Store Leadership team to facilitate meaningful experiences for customers and team members and contribute to operational excellence. The role takes a whole-store approach, spending most of its time with teams and customers, supporting team members with the tools and resources needed to deliver exceptional customer interactions, and enabling the sales team through operational readiness.

Requirements

• Availability to work a schedule based on business needs, which may include nights, weekends, and public holidays, and reliable attendance as scheduled, in line with local laws and approved accommodations.
• Experience in retail or sales, or related work experience.
• Experience mentoring or leading others personally or professionally.

Nice To Haves

• Ability to motivate others toward performance goals through open dialogue, collaboration, and recognition.
• Ability to resolve conflict and settle differences productively.
• Ability to work in a fast-paced environment and make timely decisions using analytics, experience, and judgment.
• Excellent attention to detail and organizational skills.
• Ability to work autonomously and take initiative without close supervision.
• Ability to drive results individually and by enabling others through leadership and collaboration.
• Ability to allocate resources and adjust processes to provide an exceptional customer experience.
• Effective communication skills and ability to tailor communication to different audiences.

Responsibilities

• Act as a role model and mentor, encouraging customer engagement.
• Use expertise in Apple products and services to drive customer engagement and sales and build customer loyalty.
• Organize people and sales-floor workflow, including communicating relevant information to team members and leadership to optimize the customer experience.
• Communicate sales strategy to the team in a timely manner and partner with the leadership team to execute it.
• Inform, energize, and align team members on store performance goals, priorities, and communications.
• Address time-sensitive team member feedback, questions, and concerns, escalating issues to Store Leadership as appropriate.
• Address store operational needs, including opening and closing procedures, cash management, and overrides.
• Perform other tasks as needed, including providing customer service and support in other store areas.
• Contribute to an inclusive environment by respecting differences and demonstrating Apple’s values of inclusion and diversity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed