US-Lead

Apple•Durham, NC

10d•Onsite

About The Position

Apple Retail Leads help deliver an only-at-Apple experience by supporting customers and team members and contributing to store operational excellence. Working alongside the Store Leadership team, the Lead takes a whole-store perspective and spends most of their time with team members and customers, helping the sales team stay equipped and operationally ready. The role includes modeling and encouraging customer engagement, applying Apple product and services expertise to drive sales and loyalty, and organizing people, sales-floor workflows, and communications to optimize the customer experience. Leads also align team members with sales strategies and store priorities, address time-sensitive team member feedback and concerns, and support operational needs such as opening and closing procedures, cash management, and overrides. They contribute to an inclusive environment and may provide customer service and support in other areas of the store as needed.

Requirements

Experience in retail, sales, or related work.
Experience mentoring or leading others, personally or professionally.
Availability to work a business-needs-based schedule that may include nights, weekends, and public holidays, and to reliably attend work as scheduled, subject to local laws and approved accommodations.
Ability to motivate others toward performance goals through open dialogue, collaboration, and recognition.
Ability to resolve conflict and settle differences productively.
Ability to work in a fast-paced environment and make timely decisions using analytics, experience, and judgment.
Excellent attention to detail and organizational skills.
Ability to work autonomously and take initiative without close supervision.
Ability to drive results individually and by enabling others through leadership and collaboration.
Ability to allocate resources and adjust processes to provide an exceptional customer experience.
Effective communication skills and ability to tailor communication style to different audiences.

Responsibilities

Support the Store Leadership team and facilitate meaningful experiences for customers and team members.
Help ensure operational readiness, with a focus on enabling the sales team.
Spend most of the time with team members and customers, identifying ownership opportunities and supporting team members across the store.
Act as a role model and mentor, and encourage customer engagement.
Use Apple product and services expertise to drive customer engagement and sales and build customer loyalty.
Organize people and sales-floor workflow, including managing relevant communications to optimize the customer experience.
Communicate sales strategy to the team in a timely manner and support its execution with the leadership team.
Energize, inform, and align team members on store performance goals, priorities, and communications.
Address time-sensitive team member feedback, questions, and concerns, escalating issues to Store Leadership when appropriate.
Address store operational needs, including opening and closing procedures, cash management, and overrides.
Perform other tasks as needed, including customer service and support in other areas of the store.
Contribute to an inclusive environment by respecting differences and demonstrating curiosity to learn.
Demonstrate Apple's values of inclusion and diversity in daily activities.