US-Lead

Apple•Deer Park, IL

3d•Onsite

About The Position

The Lead at Apple Retail embodies a whole-store mindset and supports the Store Leadership team in facilitating meaningful experiences for customers and team members. The role informs and energizes teams, contributes to operational excellence, and ensures team members have the support, tools, and resources needed to deliver exceptional customer interactions. Working alongside the leadership team, the Lead helps ensure operational readiness, with a focus on enabling the sales team, and spends most of their time with team members and customers identifying ownership opportunities and providing support across the store.

Requirements

Availability to work a schedule based on business needs that may include nights, weekends, and public holidays, and reliably attend work as scheduled, in line with local laws and subject to approved accommodations.
Experience in retail, sales, or related work.
Experience mentoring or leading others, personally or professionally.

Nice To Haves

Ability to motivate others to achieve performance goals through open dialogue, collaboration, and recognition.
Ability to resolve conflict and settle differences productively.
Ability to work in a fast-paced environment and make timely decisions using analytics, experience, and judgment.
Excellent attention to detail and organizational skills.
Ability to work autonomously and take initiative without close supervision.
Ability to drive results individually and by enabling others through leadership and collaboration.
Ability to allocate resources and adjust processes to provide an exceptional customer experience.
Ability to communicate effectively and tailor communication style to different audiences.

Responsibilities

Act as a role model and mentor, encouraging customer engagement.
Use expertise in Apple products and services to drive customer engagement and sales and build customer loyalty.
Organize people and sales-floor workflow, including managing relevant communications to team members and leadership to optimize the customer experience.
Communicate sales strategy to the team in a timely manner and partner with the leadership team to execute it.
Energize, inform, and align team members on store performance goals, priorities, and communications.
Respond to time-sensitive team member feedback, questions, and concerns, and escalate issues to Store Leadership as appropriate.
Address store operational needs, including opening and closing procedures, cash management, and overrides.
Perform other tasks as needed, including customer service and support in other areas of the store.
Contribute to an inclusive environment by respecting differences and showing curiosity to learn.
Demonstrate Apple's values of inclusion and diversity in daily activities.