US-Lead

Apple•Miami Beach, FL

About The Position

Apple Retail Leads support the Store Leadership team and contribute to meaningful experiences for customers and team members. They take a whole-store perspective, help maintain operational readiness, and primarily work alongside team members and customers to identify ownership opportunities and provide support across the store. Leads equip and energize teams with the support, tools, and resources needed to deliver exceptional customer interactions and contribute to operational excellence. The role includes modeling and mentoring effective customer engagement, using Apple product and services expertise to support sales and customer loyalty, organizing people and sales-floor workflow, and communicating sales strategy and store priorities. Leads address time-sensitive team member feedback and concerns, escalating issues to Store Leadership as appropriate, and help meet operational needs such as opening and closing procedures, cash management, and overrides. They may also provide customer service and support in other areas of the store. Leads help foster an inclusive environment and demonstrate Apple’s values of inclusion and diversity in daily activities.

Requirements

Experience in retail or sales, or related work experience.
Experience mentoring or leading others personally or professionally.
Availability to work a schedule based on business needs that may include nights, weekends, and public holidays.
Reliable attendance as scheduled, in line with local laws and subject to approved accommodations.

Nice To Haves

Ability to motivate others to achieve performance goals through open dialogue, collaboration, and recognition.
Ability to resolve conflict and settle differences productively.
Ability to work in a fast-paced environment and make timely decisions using analytics, experience, and judgment.
Excellent attention to detail and organizational skills.
Ability to work autonomously and take initiative without close supervision.
Ability to drive results individually and by enabling others through leadership and collaboration.
Ability to allocate resources and adjust processes to provide an exceptional customer experience.
Ability to communicate effectively and tailor communication style to different audiences.

Responsibilities

Act as a role model and mentor, encouraging customer engagement.
Use Apple product and services expertise to drive customer engagement and sales and build customer loyalty.
Organize people and sales-floor workflow, including relevant communication to team members and leadership, to optimize the customer experience.
Communicate sales strategy to the team in a timely manner and partner with the leadership team to execute it.
Energize, inform, and align team members on store performance goals, priorities, and communication.
Respond to time-sensitive team member feedback, questions, and concerns, escalating issues to Store Leadership as appropriate.
Address operational needs, including opening and closing procedures, cash management, and overrides.
Perform other tasks as needed, including customer service and support in other areas of the store.
Contribute to an inclusive environment by respecting differences and remaining curious about others.
Demonstrate Apple’s values of inclusion and diversity in daily activities.