US-Lead

Apple•Austin, TX

12d•Onsite

About The Position

Apple Retail Leads help deliver an only-at-Apple customer experience and contribute to a culture where everyone belongs. With a whole-store mindset, the Lead supports the Store Leadership team and helps facilitate meaningful experiences for customers and team members. The Lead informs and energizes teams, supports operational excellence, and ensures team members have the support, tools, and resources needed to provide exceptional customer interactions. Working alongside the leadership team, the Lead helps maintain operational readiness, with a focus on enabling the sales team, and spends most of their time with team members and customers.

Requirements

Experience in retail or sales, or related work experience.
Experience mentoring or leading others, personally or professionally.
Availability to work a schedule based on business needs, which may include nights, weekends, and public holidays, and reliable attendance as scheduled, in line with local laws and approved accommodations.

Nice To Haves

Ability to motivate others toward performance goals through open dialogue, collaboration, and recognition.
Ability to resolve conflict and settle differences productively.
Ability to work in a fast-paced environment and make timely decisions using analytics, experience, and judgment.
Excellent attention to detail and organizational skills.
Ability to work autonomously and take initiative without close supervision.
Ability to drive results individually and by enabling others through leadership and collaboration.
Ability to allocate resources and adjust processes to provide an exceptional customer experience.
Effective communication skills and ability to tailor communication to different audiences.

Responsibilities

Act as a role model and mentor, and encourage customer engagement.
Use expertise in Apple products and services to drive customer engagement and sales and build customer loyalty.
Organize people and sales-floor workflow, including communication with team members and leadership, to optimize the customer experience.
Communicate sales strategy to the team in a timely manner and partner with leadership to execute it.
Inform, energize, and align team members on store performance goals, priorities, and communications.
Respond to time-sensitive team member feedback, questions, and concerns, escalating issues to Store Leadership as appropriate.
Address store operational needs, including opening and closing procedures, cash management, and overrides.
Perform other tasks as needed, including providing customer service and support in other store areas.
Support an inclusive environment by respecting differences, remaining curious, and demonstrating Apple’s values of inclusion and diversity.
Identify ownership opportunities and support team members across the whole store.