US-Lead

Apple•Oklahoma City, OK

3d•Onsite

About The Position

Apple Retail Leads help deliver an only-at-Apple experience by supporting customers and team members and contributing to operational excellence. Working alongside the Store Leadership team, the Lead takes a whole-store perspective and spends most of their time with the team and customers, identifying ownership opportunities and helping ensure team members have the support, tools, and resources to provide exceptional customer interactions. The role focuses on enabling the sales team and maintaining operational readiness. The Lead serves as a role model and mentor, encourages customer engagement, and uses Apple product and services expertise to support sales and build customer loyalty. They coordinate people and sales-floor workflow, communicate sales strategy and performance priorities, respond to team-member questions and concerns, and address store operational needs. The Lead also supports customers in other areas of the store as needed and demonstrates Apple’s values of inclusion and diversity.

Requirements

Experience in retail, sales, or related work.
Experience mentoring or leading others, personally or professionally.
Availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store.
Reliable attendance as scheduled, in line with local laws and subject to approved accommodations.

Nice To Haves

Ability to motivate others to achieve performance goals through open dialogue, collaboration, and recognition.
Ability to resolve conflict and settle differences productively.
Ability to work in a fast-paced environment and make timely decisions using analytics, experience, and judgment.
Excellent attention to detail and organizational skills.
Ability to work autonomously and take initiative without close supervision.
Ability to drive results individually and by enabling others through leadership and collaboration.
Ability to allocate resources and adjust processes to provide an exceptional customer experience.
Ability to communicate effectively and tailor communication style to different audiences.

Responsibilities

Act as a role model and mentor, encouraging customer engagement.
Use Apple product and services expertise to drive customer engagement and sales and build customer loyalty.
Organize people and sales-floor workflow, including relevant communications to team members and leadership, to optimize the customer experience.
Communicate sales strategy to the team in a timely manner and execute it in partnership with the leadership team.
Energize, inform, and align team members on store performance goals, priorities, and communications.
Attend to time-sensitive team-member feedback, questions, and concerns, escalating issues to Store Leadership as appropriate.
Address store operational needs, including opening and closing procedures, cash management, and overrides.
Provide customer service and support in other areas of the store as needed.
Contribute to an inclusive environment by respecting differences and remaining curious to learn.
Demonstrate Apple’s values of inclusion and diversity in daily activities.