Team Lead Jobs

About The Position

Requirements

• 1–3 years of experience in retail, grocery, restaurant, or specialty food.
• Strong customer service, communication, and problem-solving skills.
• Ability to coach, motivate, and model expected team behaviors.
• Ability to work in a fast-paced, customer-focused environment.
• Ability to lift up to 50 pounds and stand or walk for 8–10 hours, including exposure to freezers.
• Flexible availability for mornings, evenings, weekends, and holidays.

Nice To Haves

• Demonstrated leadership ability or prior key-holder experience.
• Familiarity with POS systems, scheduling tools, or Microsoft 365.

Responsibilities

• Lead the store during assigned shifts, ensuring customer readiness, cleanliness, and appropriate coverage.
• Execute opening and closing routines as directed by the Store Manager.
• Maintain accurate temperature logs, food-safety standards, sanitation routines, and freezer management.
• Ensure accurate cash handling and adherence to standard operating procedures; identify operational gaps and escalate them appropriately.
• Monitor business needs and adjust priorities, floor coverage, and team focus based on traffic, service demands, and sales opportunities.
• Model and teach Wild Fork’s W.I.L.D. Steps of Service, providing product expertise, cooking tips, and meal recommendations.
• Support service recovery with empathy and speed, and help ensure customers feel welcomed and valued.
• Motivate associates to engage customers, build baskets, and drive conversion; reinforce sales expectations and support daily sales targets.
• Direct floor zoning, adjust coverage in real time, maintain visibility during peak traffic, and keep the store easy to shop through recovery and replenishment.
• Coach associates in the moment on product knowledge and selling behaviors.
• Train new team members on product knowledge, service standards, and standard operating procedures; support onboarding and completion of required learning modules.
• Provide real-time coaching and feedback, communicate performance opportunities and support needs to the Store Manager, and foster a positive, inclusive team environment.
• Receive and stock products, complete recovery and FIFO rotation, and maintain organized, visually compelling shelves and freezers.
• Report out-of-stocks, shrink concerns, and product-quality issues; support planogram changes and promotional execution.
• Complete food-safety checks and equipment inspections, support company policies and safety procedures, and promptly escalate compliance risks or safety concerns to the Store Manager.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health Reimbursement Account
• Flexible Spending Accounts
• Behavioral Health Matters Program
• Live Health Online virtual care
• Monthly bonus plan
• 401(k) with company match
• Vacation, sick, and birthday PTO
• Culinary training
• Monthly product giveaway through Chew on This
• Monthly in-store shopping allowance through Wild Chef
• Mentorship Program
• Better Futures Program (free community college)
• Fin Fit financial resources
• Discounts on cars, cell phones, services, and more
• Employee referral bonus program