Team Lead

Martin Family Wineries & Distilleries•Lodi, NY

5d•Onsite

About The Position

Idol Ridge Winery in Lodi, New York is seeking a hands-on Team Lead to guide staff and support tasting room operations. The role combines team leadership, staff supervision, daily operational support, and hospitality, with the goal of providing guests with a welcoming and memorable winery experience. The Team Lead serves as a positive role model, develops team members, and helps maintain smooth operations in a fast-paced winery environment. The position oversees customer service and tasting room procedures, facility and grounds upkeep, reservations and email inquiries, and the tasting room’s financial and retail procedures. It also manages shipping operations and requires availability for days, nights, weekends, other winery locations, and on- and off-site events as needed. Compensation is $17.50 per hour plus tips.

Requirements

Dedication to exceptional customer service.
Good communication skills and strong interpersonal and conflict-resolution skills.
Strong team-building capability.
Strong business math and accounting skills.
Strong analytical and decision-making skills.
Computer literacy, including experience with POS systems.
General knowledge of Microsoft Office and Google Suite.
Some retail experience.
A degree in business or two years’ experience.
Availability for day, night, and weekend work, with flexibility to work at other locations and on- and off-site events when needed.

Nice To Haves

Wine knowledge is helpful but not required.

Responsibilities

Manage customer service aspects of tasting room operations.
Ensure employees follow the company’s customer service policies and procedures.
Maintain the tasting room and uphold quality and cleanliness standards.
Promote safe working behaviors and maintain a safe customer experience environment.
Oversee preventative maintenance of equipment, facilities, and grounds, including tasks such as shoveling snow, watering plants, and weeding.
Monitor the info@ email inbox and respond promptly to inquiries.
Coordinate winery reservation details with guests.
Manage tasting room financial and retail procedures, including inventory, payroll, opening and closing, money handling, cash control, expenditure tracking and reporting, and Square functions.
Manage shipping operations, keep shipping products stocked, and communicate shipping material needs.
Guide and develop team members and support daily operations.
Be available to work at other locations and at on- and off-site events when needed.