Team Lead

Potomac Family Dining Group • La Crosse, VA

8d

About The Position

The Team Lead is a supervisory position responsible for leading a restaurant shift and its people and processes to deliver superior food and beverage service according to Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service. The role has very limited decision-making authority and may supervise any hourly Team Member working during the shift.

The Team Lead supports restaurant operations, guest service, food and beverage quality, safety, cleanliness, inventory, cash handling, deliveries, and opening and closing procedures. The position requires a flexible schedule of 20–40 hours per work week, including mornings, midday shifts, evenings, weekends, and holidays.

Requirements

• Must be at least 21 years old.
• High school degree or GED required.
• Reading, writing, basic math, and verbal communication skills in English required.
• Reliable transportation and a government-issued driver’s license required.
• Ability to pass a company background check.
• Proven ability to handle complex customer service situations.
• 1–2 years of supervisory experience; casual dining or bar service experience preferred.
• Ability to work 20–40 hours per work week on a flexible schedule that includes mornings, midday shifts, evenings, weekends, and holidays.
• Ability to wipe tables, table legs, and booth seats and pick up floor debris.
• Ability to transport plates, glasses, and baskets between the service bar and kitchen more than 30 times per shift.
• Ability to transport glass racks and cases weighing up to 25 pounds up to 15 times per shift.
• Ability to stand and maintain fast-paced mobility for periods of up to four hours.
• Ability to balance, reach, bend, stoop, and kneel, and frequently lift as much as 50 pounds.
• Ability to immerse hands in water frequently, approximately every five minutes throughout a shift.
• Ability to speak clearly and listen attentively to guests and other employees.
• Ability to work around wet floors, loud noises, fast-paced conditions, and outdoor conditions.

Nice To Haves

• ServeSafe Alcohol Certification.
• Bilingual experience.

Responsibilities

• Assist in supervising the restaurant environment during scheduled shifts.
• Ensure prompt, friendly service according to company guidelines.
• Build a culture guided by the company Vision and Mission, with attention to people, profits, and guest experience.
• Ensure verbal guest complaints receive an immediate response and correction.
• Promote a high-quality guest experience through table touching and proactive resolution of potential guest issues.
• Teach and enforce alcohol awareness.
• Assist in maintaining adequate inventory levels.
• Ensure product preparation and presentation meet company standards.
• Ensure safety and security programs comply with company policy and government standards, and report concerns to the Associate or General Manager.
• Promote restaurant organization, cleanliness, and sanitation.
• Complete basic administrative functions associated with restaurant opening and closing procedures.
• Ensure cash-handling procedures are completed according to company and brand policy.
• Manage alcohol service in accordance with applicable state and federal laws and regulations and company and brand policies and standards.
• Accept and audit deliveries.
• Assist in supervising Team Member performance.
• Maintain professionalism, ethics, integrity, and a role-model image.
• Perform other related duties as required and assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED