Team Lead

Potomac Family Dining Group • Glen Allen, VA

8d

About The Position

The Team Lead is a supervisory position primarily responsible for leading a shift, team members, and processes to deliver superior food and beverage service to restaurant guests in accordance with Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service. The role assists in supervising the restaurant environment during scheduled shifts with very limited decision-making authority and may supervise any hourly Team Member on shift.

The Team Lead supports guest service, food and beverage quality, safety, security, cleanliness, sanitation, inventory, cash handling, delivery auditing, and restaurant opening and closing procedures. The position also assists with team member performance and is expected to demonstrate professionalism, ethics, integrity, and a role-model image.

Requirements

• Must be at least 21 years old.
• Reading, writing, basic math, and verbal communication skills in English are required.
• Reliable transportation and a government-issued driver’s license are required.
• High school degree or GED required.
• Proven ability to handle complex customer service situations.
• Ability to pass a company background check.
• 1–2 years of supervisory experience; casual dining or bar service experience is preferred.
• Ability to work 20–40 hours per week and a flexible schedule that may include mornings, mid-day shifts, evenings, weekends, and holidays.
• Sound judgment, decision-making, problem-solving, organization and planning, communication, attention to detail, coaching, accountability, and a friendly and engaging manner.
• Ability to perform the stated physical duties, including standing and moving throughout the shift, carrying items, reaching, bending, stooping, kneeling, and frequently lifting up to 50 pounds.
• Ability to speak clearly and listen attentively to guests and other employees.

Nice To Haves

• ServeSafe Alcohol Certification is a plus.
• Bilingual experience is a plus.
• Supervisory experience in casual dining or bar service is preferred.

Responsibilities

• Assist in supervising the restaurant environment during scheduled shifts.
• Ensure prompt, friendly service according to company guidelines.
• Build a culture guided by the Vision and Mission statement, focusing on people, profits, and guest experience.
• Respond promptly to verbal guest complaints and ensure they are corrected.
• Maintain a high-quality guest experience through table touching and proactive resolution of potential guest issues.
• Teach and enforce alcohol awareness.
• Assist in maintaining adequate inventory levels.
• Ensure product preparation and presentation meet company standards.
• Ensure safety and security programs follow company policy and government standards, and report concerns to the Associate or General Manager.
• Promote restaurant organization, cleanliness, and sanitation.
• Complete assigned administrative functions associated with restaurant opening and closing procedures.
• Ensure cash handling procedures comply with company and brand policies.
• Manage alcohol service in accordance with applicable state and federal laws and regulations, and company and brand policies and standards.
• Accept and audit deliveries.
• Assist in supervising Team Member performance.
• Maintain professionalism, ethics, integrity, and a role-model image.
• Perform other related duties as required and assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED