Team Lead

Potomac Family Dining Group•Fredericksburg, VA

7d•Onsite

About The Position

The Team Lead is a supervisory position primarily responsible for leading a shift and its people and processes to deliver superior food and beverage service to restaurant guests in accordance with Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service. The role has very limited decision-making authority and may supervise any hourly Team Member working during the shift. The Team Lead supports restaurant operations, guest experience, team performance, safety, sanitation, inventory, cash handling, alcohol service, and opening and closing procedures. The role also uses restaurant and kitchen equipment and performs physically demanding tasks in a fast-paced restaurant environment.

Requirements

Must be at least 21 years old.
High school degree or GED required.
Reading, writing, basic math, and verbal communication skills in English required.
Reliable transportation and a government-issued driver’s license required.
Proven ability to handle complex customer service situations.
Ability to pass a company background check.
1–2 years of supervisory experience; preferably in casual dining or bar service.
Ability to work 20–40 hours per week and a flexible schedule that includes mornings, mid-day shifts, evenings, weekends, and holidays.
Ability to wipe down tables, table legs, and booth seats and pick up floor debris.
Ability to transport plates, glasses, and baskets between the service bar and kitchen more than 30 times per shift.
Mobility throughout the entire shift; ability to stand and exert fast-paced mobility for periods of up to four hours.
Ability to transport glass racks and cases weighing up to 25 pounds up to 15 times per shift.
Good sense of balance and ability to reach, bend, stoop, and kneel; frequently lift up to 50 pounds.
Frequent immersion of hands in water every five minutes throughout a shift.
Ability to speak clearly and listen attentively to guests and other employees.
Sound judgment, decision-making, problem-solving, organization and planning, communication, attention to detail, coaching, accountability, and a friendly, engaging manner.

Nice To Haves

ServeSafe Alcohol Certification is a plus.
Bilingual experience is a plus.

Responsibilities

Assist in supervising the restaurant environment during scheduled shifts.
Ensure prompt, friendly service according to company guidelines and use the Vision/Mission statement to guide people, profits, and guest experience.
Ensure immediate response to and correction of verbal guest complaints; use table touching and proactive service to resolve potential guest issues.
Teach and enforce alcohol awareness, and manage alcohol service in accordance with applicable state and federal laws and company and brand policies.
Assist in maintaining adequate inventory levels and accept and audit deliveries.
Ensure product preparation and presentation meet company standards.
Ensure safety and security programs follow company policy and government standards, and report concerns to the Associate or General Manager.
Promote restaurant organization, cleanliness, and sanitation.
Complete assigned basic administrative functions associated with restaurant opening and closing procedures.
Ensure cash-handling procedures are completed according to company and brand policy.
Assist in supervising Team Member performance.
Maintain professionalism, ethics, integrity, and a role-model image.
Perform other related duties as required and assigned.