Team Lead

Potomac Family Dining Group•Cumberland, MD

About The Position

The Team Lead is a supervisory position primarily responsible for leading a shift and its people and processes to deliver superior food and beverage service to restaurant guests, in accordance with Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service. The role assists in supervising the restaurant environment during scheduled shifts and has very limited decision-making authority. The Team Lead may supervise any hourly Team Member working on the shift. The position requires a high school diploma or GED, a government-issued driver’s license, reliable transportation, and the ability to work 20–40 hours per week on a flexible schedule that may include mornings, midday shifts, evenings, weekends, and holidays. Candidates must be at least 21 years old, have 1–2 years of supervisory experience (preferably in casual dining or bar service), demonstrate customer-service and communication skills, and pass a company background check. ServeSafe Alcohol Certification and bilingual experience are listed as a plus. The work involves active mobility throughout the shift in a fast-paced restaurant environment, including frequent lifting and carrying, cleaning, and handling food, dishes, and equipment. Conditions may include wet floors, loud noises, and outdoor conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Must be at least 21 years old.
High school diploma or GED required.
Reading, writing, basic math, and verbal communication skills in English required.
Reliable transportation and a government-issued driver’s license required.
Proven ability to handle complex customer-service situations.
Ability to pass a company background check.
1–2 years of supervisory experience, preferably in casual dining or bar service.
Ability to work 20–40 hours per week on a flexible schedule that includes mornings, midday shifts, evenings, weekends, and holidays.
Ability to wipe down tables and booth seats and pick up floor debris.
Ability to transport plates, glasses, and baskets between the service bar and kitchen more than 30 times per shift.
Mobility throughout the entire shift.
Ability to transport glass racks and cases weighing up to 25 pounds up to 15 times per shift.
Ability to stand and exert fast-paced mobility for periods of up to four hours.
Ability to maintain balance and reach, bend, stoop, and kneel.
Ability to frequently lift up to 50 pounds.
Ability to immerse hands in water every five minutes throughout a shift.
Ability to speak clearly and listen attentively to guests and other employees.

Nice To Haves

ServeSafe Alcohol Certification.
Bilingual experience.

Responsibilities

Assist in supervising the restaurant environment during scheduled shifts.
Ensure prompt, friendly service according to company guidelines.
Build a culture guided by the Vision/Mission statement to support people, profits, and the guest experience.
Ensure prompt response to and correction of verbal guest complaints.
Support a high-quality guest experience through table touches and proactive resolution of potential guest issues.
Teach and enforce alcohol awareness.
Help maintain adequate inventory levels.
Ensure product preparation and presentation meet company standards.
Ensure safety and security programs follow company policy and government standards, and report concerns to the Associate or General Manager.
Promote restaurant organization, cleanliness, and sanitation.
Complete assigned basic administrative functions associated with restaurant opening and closing procedures.
Ensure cash-handling procedures follow company and brand policy.
Manage alcohol service in compliance with applicable state and federal laws and regulations, as well as company and brand policies and standards.
Accept and audit deliveries.
Assist in supervising Team Member performance.
Maintain a professional, ethical, and integrity-focused role-model image.
Perform other related duties as required and assigned.