Team Lead

Potomac Family Dining Group•La Plata, MD

About The Position

The Team Lead is a supervisory position responsible for leading a shift and team members while overseeing processes that deliver food and beverage service to restaurant guests in accordance with Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service. The role has very limited decision-making authority and supports the supervision of the restaurant environment during scheduled shifts. The Team Lead helps maintain a high-quality guest experience, supports restaurant operations and safety, and assists with administrative, inventory, delivery, and cash-handling tasks. The role supervises hourly team members on shift and performs other related duties as assigned.

Requirements

Must be at least 21 years old.
High school degree or GED required.
Reading, writing, basic math, and verbal communication skills in English required.
Reliable transportation and a government-issued driver’s license required.
Proven ability to handle complex customer service situations.
Ability to pass a company background check.
1–2 years of supervisory experience; preferably in casual dining or bar service.
Ability to work 20–40 hours per week and a flexible schedule that includes mornings, mid-day shifts, evenings, weekends, and holidays.
Sound judgment, decision-making, problem-solving, organization and planning, communication, attention to detail, coaching, accountability, and a friendly, engaging manner.
Ability to perform the physical demands described, including standing and moving throughout the shift, lifting, reaching, bending, stooping, kneeling, and frequent immersion of hands in water.
Ability to speak clearly and listen attentively to guests and other employees.

Nice To Haves

ServeSafe Alcohol Certification.
Bilingual experience.

Responsibilities

Lead team members and processes during scheduled shifts.
Help supervise the restaurant environment, ensuring prompt and friendly service according to company guidelines.
Build a culture guided by the company Vision/Mission statement and focused on people, profits, and guest experience.
Ensure prompt responses and corrections to verbal guest complaints.
Promote a high-quality guest experience through table touches and proactive resolution of potential guest issues.
Teach and enforce alcohol awareness.
Assist in maintaining adequate inventory levels.
Ensure food preparation and presentation meet company standards.
Support effective safety and security programs in accordance with company policy and government standards, and report concerns to the Associate or General Manager.
Promote restaurant organization, cleanliness, and sanitation.
Complete assigned basic administrative tasks associated with restaurant opening and closing procedures.
Ensure cash-handling procedures follow company and brand policies.
Manage alcohol service in accordance with applicable state and federal laws and regulations, and company and brand policies and standards.
Accept and audit deliveries.
Assist in supervising team member performance.
Maintain professionalism, ethics, integrity, and a role-model image.
Perform other related duties as required and assigned.