Retail Part Time Team Lead

Office Depot • Portland, OR

5d

About The Position

The Retail Team Lead is a part-time role at Office Depot focused on providing customers with total solutions across products, technology, services, furniture, and print offerings. The role builds customer relationships and serves as a trusted advisor by using provided training and Office Depot sales principles to proactively engage customers, assess their needs, and support customer satisfaction. The Team Lead contributes to a customer-centric environment, local community engagement, and a positive culture aligned with the company’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous.

The position supports sales culture and store performance through customer engagement, coaching and training associates, maintaining visual and merchandising standards, and contributing to freight and logistics activities. It also supports efficient Print Services operations and accurate, timely completion of customer orders. The part-time Team Lead serves as a Key Carrier, may perform Leader on Duty functions, and must be able to perform External Key Carrier duties, including scheduled opening and closing shifts. These duties include supporting building and associate safety and security, loss prevention, store opening and closing processes, and awareness of key performance indicators. Periodic comprehensive third-party background checks may be required.

Requirements

• High school diploma or equivalent preferred.
• 1–3 years of related experience; sales and/or customer service experience preferred.
• Basic computer skills and ability to use job-related technology and POS systems.
• Attention to detail.
• Advanced selling skills and strong customer focus.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Positive, engaging, and adaptable in a changing environment.
• Demonstrated integrity, accountability, and trust.
• Action-oriented, with a drive for results, sound decision-making, patience, and a desire to continuously build product and selling knowledge.
• Ability to perform External Key Carrier responsibilities, including opening and closing shifts.

Nice To Haves

• Experience in Print Services.

Responsibilities

• Support the Print Services function and overall store sales.
• Operate and assist associates with equipment in the Print Services area to support efficient production and complete customer orders correctly and on time.
• Use communication tools to request Print Services assistance and coordinate appropriate services for customers throughout the store.
• Process merchandise accurately and efficiently according to procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Partner with associates to ensure regular loss prevention compliance and support company loss prevention efforts.
• Comply with company policies, procedures, and practices.
• Contribute to sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• Drive positive client satisfaction, including coaching and training associates to improve the customer experience.
• Support community outreach initiatives to drive client and customer retention.
• Develop personal selling skills and product knowledge using provided sales and service tools.
• Perform External Key Carrier and, as needed, Leader on Duty functions, helping ensure building and associate safety and security when management is absent.
• Perform scheduled opening or closing responsibilities, including store processes and activation or deactivation of the alarm system.
• Promote awareness of key performance indicators and provide guidance to improve results.
• May assist with review of cash handling, cashier and merchandise error logs, register voids, tax exemptions, and related cash office audits.
• Perform other duties as assigned or deemed necessary.

Benefits

• 401(k)
• Other benefits are included in the company benefits package.
• Potential eligibility to participate in an incentive program, subject to the Incentive Plan terms and conditions.
• Opportunities to move and grow within the organization.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED