Lead Food Services Team Member

Pilot Company•Benton Harbor, MI

About The Position

The Lead Food Services Team Member provides operational support to the restaurant management team and supervises restaurant activities during non-peak service hours and other hours as needed. The role helps execute shift plans, guides team members, works hourly positions, and supports the restaurant’s operational, hospitality, food safety, service, and cleanliness standards. The position also assists with training and cross-training, monitors labor and cash-handling procedures, and advises the Restaurant General Manager about performance or discipline concerns.

Responsibilities

Maintain Brand and PTC restaurant operational standards.
Execute shift plans and follow up on assigned tasks.
Assist the management team and work hourly positions.
Monitor food preparation, register procedures, and cash-handling policies and processes.
Meet hospitality and Speed of Service (SOS) goals according to Brand and PTC Hospitality standards.
Provide direction to team members during shifts.
Ensure restaurant cleaning processes and methods are followed.
Monitor labor usage and break policies according to Blue Cube.
Adhere to restaurant plans and objectives set by the Restaurant General Manager.
Assist with training and cross-training team members as directed.
Follow Brand and PTC processes and policies.
Maintain safe working conditions by following safety and security policies and processes.
Ensure team members follow Brand and PTC dress code standards.
Follow Brand maintenance processes and methods.
Advise the Restaurant General Manager about performance or discipline problems.
Ensure acceptable execution of suggestive selling, product, food safety, and cleanliness standards.
Ensure compliance with Brand and PTC marketing standards and keep products available and fresh.
Perform other duties as assigned by management.