Retail Team Lead

Goodwill Industries of Central Texas • Austin, TX

5d

About The Position

The Retail Team Lead assists management with the operation of a Goodwill retail store, including customer service, recordkeeping, cash management, facility operation, communications, merchandising, production, and inventory control. When not assisting management with store operations, the lead works with a primary team—the retail sales floor team or the back-room production team—as assigned by the Retail General Manager.

The role coaches and trains associates on the assigned team as a subject matter expert. It has no direct reports, but is responsible for coaching and training AI Merchandise Pricer, Merchandise Processor, and Sales Associate positions on the assigned team. Keyholder duties include opening and closing the store and securing it as scheduled. Employment is contingent on successfully completing a pre-employment background check, which may include verification of employment history, education, criminal background, and other relevant information.

Requirements

• At least 1 year of supervisory, team-leading, or equivalent experience.
• Ability to work a flexible schedule in support of store opening, production, and closing operations.
• Ability to communicate effectively in English with customers and GCT associates.
• Ability to sit or stand for eight hours.
• Ability to bend and twist.
• Ability to lift and carry 30 pounds, with or without reasonable accommodation.
• Ability to perform duties that regularly require standing, sitting, talking, hearing, using hands and fingers to operate a computer and telephone, keyboarding, reaching, stooping, and kneeling.
• Close vision abilities required for computer work.
• Regular, predictable attendance as business demands dictate.
• Successful completion of a pre-employment background check.

Responsibilities

• Assist the store management team with overall retail store operations when scheduled or assigned.
• Ensure compliance with GCT policies, including reporting theft, misuse of company property, and other illegal activities.
• Resolve customer complaints fairly and impartially, referring unsettled disputes to the store manager.
• Coach and train associates on the assigned sales floor or production team as a subject matter expert.
• Coach and train AI Merchandise Pricer, Merchandise Processor, and Sales Associate positions on the assigned team.
• Open and close the store and secure it as scheduled.
• Load and unload trailers; Big Joe certification is required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed