Retail Team Lead

Goodwill Central Texas • Leander, TX

6d • $17 - $19

About The Position

The Retail Team Lead assists management in operating a Goodwill retail store. Responsibilities span customer service, recordkeeping, cash management, facility operations, communications, merchandising, production, and inventory control. When not assisting management with store operations, the Team Lead works with a primary team—the retail sales floor team or the back-room production team—as assigned by the Retail General Manager.

The role supports overall store operations, ensures compliance with Goodwill Central Texas policies, addresses customer complaints, and coaches and trains associates on the assigned team. The position has no direct reports, but is responsible for coaching and training AI Merchandise Pricers, Merchandise Processors, and Sales Associates on the assigned team.

Employment is contingent upon successfully completing a pre-employment background check, which may include verification of employment history, education, criminal background, and other information relevant to the position.

Requirements

• At least 1 year of supervisory, team-leading, or equivalent experience.
• Ability to work a flexible schedule supporting store opening, production, and closing operations.
• Ability to communicate effectively in English with customers and GCT associates.
• Ability to sit or stand for eight hours.
• Ability to bend and twist.
• Ability to lift and carry 30 pounds, with or without reasonable accommodation.
• Must be Big Joe certified to load and unload trailers.
• Regular, predictable attendance as business demands dictate.
• Successful completion of a pre-employment background check is required.

Responsibilities

• Assist the store management team with overall retail store operations when scheduled or assigned.
• Ensure compliance with GCT policies, including reporting theft, misuse of company property, or other illegal activities.
• Resolve customer complaints fairly and impartially, referring unsettled disputes to the store manager.
• Coach and train associates on the assigned sales floor or production team as a subject matter expert.
• Coach and train AI Merchandise Pricers, Merchandise Processors, and Sales Associates on the assigned team.
• Perform keyholder duties to open or close and secure the store as scheduled.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed