Team Lead-Retail

Roots•Park City, UT

12d•Onsite

About The Position

The Team Lead links the leadership team and sales associates by assisting with store operations and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead supports and provides coverage for the Store Manager and Assistant Managers when they are absent. The role models selling and customer-service behaviors to foster a consistent, exceptional, and positive in-store experience for customers and employees. The Team Lead demonstrates a customer-focused selling culture, builds brand loyalty through product knowledge, and partners with store management to optimize results and execute store operations effectively. The position also supports associate onboarding and training, coaches associates, assists with customer-service matters, delegates tasks, communicates performance feedback, ensures scheduled breaks and meal periods, and performs opening, closing, and inventory duties as directed. Weekly shifts vary and may include weekends, closing shifts, and holidays.

Requirements

At least 1 year of related experience in a retail apparel environment.
Proven ability to successfully lead a sales team and be viewed as a leader among peers.
Experience with POS management, daily banking procedures, and submitting timely reports.
Strong organizational and problem-solving skills.
Passion for upholding an exceptional customer experience.
Ability to collaborate with others while remaining self-motivated.
Availability for varied weekly shifts, including weekends, closing shifts, and holidays.

Nice To Haves

Luxury retail experience.

Responsibilities

Demonstrate a customer-focused selling culture and build brand loyalty through excellent product knowledge.
Partner with store management to execute action plans that optimize results and ensure effective execution of store operational activities.
Contribute ideas and solutions to the leadership team to increase productivity and improve store operations.
Assist store management with new associate onboarding and training.
Coach associates on customer-service fundamentals and provide positive feedback.
Assist in resolving customer-service matters.
Oversee and delegate tasks to maximize the efficiency of store operations.
Communicate individual and/or team performance feedback to store management.
Ensure the team receives scheduled breaks and/or meal periods.
Create open, outward communication on the sales floor.
Ensure adherence to company policies, procedures, and guidelines.
Perform opening and closing procedures and inventory duties as directed.
Support and provide coverage for the Store Manager and Assistant Managers in their absence.
Model selling and customer-service behaviors that promote a consistent, exceptional in-store experience.