Retail Team Lead

Goodwill Industries of Houston•Sugar Land, TX

12d•Onsite

About The Position

The Retail Team Lead assists with the day-to-day operation and management of the store and donation area under the leadership of the Store Manager and District Director. The role supports efficient, cost-effective operations through customer service, donated-goods processing, quality control, and maintaining a productive workforce. The Retail Team Lead may assume management responsibilities when the Manager or Assistant Manager is absent, including opening and closing and overseeing daily store operations. The position requires a flexible schedule to meet business needs, including holiday, evening, overnight, and weekend shifts. The position is based in an indoor work environment with exposure to outside temperatures and usually moderate noise. The job involves standing and walking continuously during a shift, as well as pushing, pulling, bending, stooping, crawling, kneeling, reaching above the shoulders, climbing a ladder, and lifting up to 40 pounds.

Requirements

High school diploma or equivalent preferred.
One to two years of retail sales experience preferred.
One or more years of management or supervisory experience preferred.
Basic computer skills.
Good time-management and organizational skills.
Ability to communicate and interact well with a variety of personality types.
Ability to work a flexible schedule, including holiday, evening, overnight, and weekend shifts.
Reliable transportation.
Ability to continuously stand and walk for the duration of a shift; frequently push and pull; occasionally bend, stoop, crawl, kneel, reach above the shoulders, and climb a ladder; and lift up to 40 pounds.

Nice To Haves

High school diploma or equivalent.
One to two years of retail sales experience.
One or more years of management or supervisory experience.

Responsibilities

Assume management responsibilities in the absence of the Manager or Assistant Manager, including opening and closing and overseeing day-to-day store operations.
Manage and influence the team by communicating company goals daily, weekly, and monthly.
Complete sales transactions accurately and efficiently and maintain proper cash accountability at point-of-sale registers and the safe.
Supervise and assist with training and developing Team Members.
Ensure incoming donations are handled and processed according to Goodwill Houston policies and procedures.
Help ensure apparel and hard goods are rotated on time according to Goodwill Houston policies and procedures.
Operate store systems accurately and ensure financial and statistical counts are completed, including donor counts and production standards.
Perform other duties as assigned by management.
Demonstrate professionalism in communication, attitude, and teamwork with customers and team members.
Multi-task, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment.
Follow Goodwill Houston policies and procedures, loss prevention and safety regulations, guiding principles, and applicable local, state, and federal laws and regulations.
Work safely, maintain good housekeeping, keep aisles and pathways to fire exits clear, and keep work areas neat and clean.