Retail Team Lead
About The Position
The Retail Team Lead assists management with operating a Goodwill retail store, including customer service, recordkeeping, cash management, facility operation, communications, merchandising, production, and inventory control. When not assisting management with store operations, the Lead works with a primary team—the retail sales floor team or back-room production team—as assigned by the Retail General Manager. The position coaches and trains associates on the assigned team as a subject matter expert. It is responsible for coaching and training AI Merchandise Pricer, Merchandise Processor, and Sales Associate positions, but has no direct reports. Keyholder duties include opening and closing and securing the store as scheduled. Employment is contingent on successfully completing a pre-employment background check, which may verify employment history, education, criminal background, and other relevant information.
Requirements
- At least 1 year of supervisory, team-leading, or equivalent experience.
- Ability to work a flexible schedule in support of store opening, production, and closing operations.
- Ability to communicate effectively in English with customers and GCT associates.
- Ability to perform scheduled keyholder duties to open or close and secure the store.
- Must be Big Joe certified to load and unload trailers.
- Ability to sit or stand for eight hours.
- Ability to bend and twist.
- Ability to lift and carry 30 pounds, with or without reasonable accommodation.
- Regular, predictable attendance as business demands dictate.
- Successful completion of a pre-employment background check is required.
Responsibilities
- Assist the store management team with the overall operation of the retail store when scheduled or assigned.
- Ensure compliance with GCT policies, including reporting theft, misuse of company property, or other illegal activities.
- Resolve customer complaints fairly and impartially, referring unsettled disputes to the store manager.
- Coach and train associates on the assigned sales floor or production team as a subject matter expert.
- Coach and train AI Merchandise Pricer, Merchandise Processor, and Sales Associate positions on the assigned team.
- Perform keyholder duties, including opening or closing and securing the store as scheduled.
- Assist with customer service, recordkeeping, cash management, facility operation, communications, merchandising, production, and inventory control.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
