Team Lead Jobs

About The Position

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

• Assist management with supervising associates, assigning duties, communicating goals and feedback, training, and providing direction on member service.
• Help resolve member complaints and issues according to company guidelines.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Explain membership types, programs, and benefits to current and prospective members.
• Process memberships, upgrades, and credit accounts; encourage renewals; and participate in sales and marketing events.
• Complete and maintain marketing recaps and other required documentation and work toward membership goals.
• Acknowledge members, identify their needs, assist with purchasing decisions and locating merchandise, and support members using self-service technology.
• Assist members with register or self-checkout transactions and ensure club pickup orders are filled.
• Oversee claims and returns, merchandise zoning and organization, shrink and damage identification, and cart and flatbed availability.
• Assist members with transporting items, use cart retrieval equipment according to policy, and maintain parking lot cleanliness.
• Maintain accounting records and files, support proper register operation, create and interpret financial analysis reports, and assist with accounting investigations.
• Prepare daily deposits, oversee Cash Fund Transfers, investigate cash overages and shortages, and maintain confidentiality and accuracy of financial and personal information.
• Develop, communicate, and implement processes and practices to meet business needs; monitor results and identify improvement opportunities.
• Demonstrate and promote compliance with company policies, procedures, and standards of ethics and integrity, and assist management with addressing compliance issues.
• Lead and participate in teams, coordinate work assignments, share resources and information, and provide advice, feedback, and support to achieve timelines and work-quality goals.
• Build trusting working relationships, help develop and mentor others, recognize contributions, and support coworkers through change.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefits, including programs from high school completion to bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.