Part Time Sales Team Lead - Seguin, TX
About The Position
The Sales Team Lead assists Store Management with in-store supervision and personnel direction, providing leadership to associates and a high level of customer service. The role is a frontline member of the Retail Store Leadership Team at the Seguin Crossing location in Seguin, Texas. The position supports guest service and sales, associate training, store operations, inventory activities, visual merchandising, product care, scheduling, and store security. The Sales Team Lead may assume leadership responsibilities when other leadership team members are absent and assist with other duties as assigned.
Requirements
- High school degree or equivalent, or equivalent education and experience.
- A minimum of one year of retail or customer-service experience is preferred, or equivalent education and experience.
- Pass a background check and an alcohol, controlled substance, and illegal drug screen that meets company standards before beginning.
Nice To Haves
- Previous supervisory experience.
Responsibilities
- Greet guests and assist them with selecting and purchasing merchandise.
- Resolve guest issues effectively and keep the supervisor informed about product, guest, and personnel issues.
- Monitor and approve guest returns in accordance with retail policies.
- Monitor associate guest-service levels and provide feedback as needed.
- Use the GUESTS program when interacting with guests on the sales floor or by phone and when handling guest-owned jewelry.
- Prepare and review supply orders from the JAC warehouse and prepare orders for other items through applicable purchasing channels.
- Perform store opening and closing leadership duties.
- Lead and train associates, with emphasis on guest service and sales; coordinate regular or seasonal training and delegate assignments.
- Assist with annual inventory and cycle counting, inventory adjustments, and merchandise shipping and receiving in accordance with company procedures; notify appropriate retail and corporate contacts about inventory issues.
- Participate in and help conduct regularly scheduled store meetings.
- Implement plans for participation in company special events and promotions.
- Develop and conduct team-building activities.
- Monitor product trends and retail changes and communicate them to the District Manager.
- Operate in-store product-care equipment and train staff to use service-area equipment and small tools.
- Ensure product-care services meet or exceed operational standards.
- Stage, set up, maintain, and replace display items according to visual merchandising guide parameters.
- Assist store management in maintaining company standards for overall store presentation.
- Process employee purchases when the Store Manager or Assistant Manager is absent.
- Ensure company security procedures are followed to protect assets.
- Review or create employee schedules when the Store Manager or Assistant Manager is absent; approve schedules as needed to meet operational, budgetary, and customer-service requirements.
- Demonstrate strong written and verbal communication, attention to detail, organization, and the ability to multitask in a fast-paced environment.
- Assume the lead role when other leadership team members are absent.
- Build and maintain effective relationships with internal and external stakeholders, and collaborate with departmental and cross-functional teams.
- Assist in other areas as assigned by the supervisor.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
