Part Time Sales Team Lead - Lake Worth, TX

Charms, Rings & More•Lake Worth, TX

10d•Onsite

About The Position

The Part Time Sales Team Lead assists store management with in-store supervision and personnel direction, providing leadership to associates and a high level of customer service. The role is part of the Retail Store Leadership Team at the Lake Worth Towne Crossing location in Lake Worth, Texas. The Sales Team Lead supports sales, guest service, store operations, associate training, inventory activities, product care, visual merchandising, scheduling, and asset security. They may assume a lead role when other leadership team members are absent and assist in other areas as assigned by a supervisor.

Requirements

High school degree or equivalent, with a minimum of one year of retail or customer-service experience preferred, or equivalent education and experience.
Pass a background check and an alcohol, controlled-substance, and illegal-drug screen that meets company standards before beginning work.
Strong written and verbal communication skills.
Strong attention to detail and organizational skills.
Ability to multitask in a fast-paced environment.
Ability to operate service equipment and small tools and train staff in their use.

Nice To Haves

Previous supervisory experience.

Responsibilities

Greet guests and assist them with merchandise selection and purchases; resolve guest issues effectively.
Keep the supervisor informed about product, guest, and personnel issues.
Monitor and approve guest returns in accordance with retail policies.
Monitor associate guest-service levels and provide feedback as needed.
Use the GUESTS program when interacting with guests on the sales floor or by phone and when handling guest-owned jewelry.
Prepare and review supply orders from the JAC warehouse and order other items through applicable purchasing channels.
Lead store opening and closing duties.
Provide leadership and training to associates, emphasizing guest service and sales; coordinate regular and seasonal training and delegate assignments.
Assist with annual inventory, cycle counts, inventory adjustments, and merchandise shipping and receiving in accordance with company procedures; notify retail and corporate contacts of inventory issues.
Participate in and assist with regularly scheduled store meetings.
Implement plans for company special events and promotions and develop and conduct team-building activities.
Monitor product trends and retail changes and communicate them to the District Manager.
Operate service-area equipment and tools, including polish motors, handheld polishers, PUK weld equipment, pin finisher units, ultrasonic units, small tools, and related chemicals; train staff to use the equipment and tools.
Ensure product-care services meet or exceed operational standards.
Stage, set up, maintain, and replace display items according to visual merchandising guide parameters; assist store management in maintaining company store-presentation standards.
Process employee purchases when the Store Manager or Assistant Manager is absent.
Ensure company security procedures are followed to protect assets.
Review or create employee schedules when the Store Manager or Assistant Manager is absent; approve schedules when needed to ensure operational and budgetary compliance and adequate customer-service coverage.
Demonstrate strong written and verbal communication, attention to detail, organization, and the ability to multitask in a fast-paced environment.
Assume a lead role when other leadership team members are absent.
Build and maintain effective relationships with internal and external stakeholders and collaborate with departmental and cross-functional teams to foster trust and credibility.
Assist in other areas as assigned by the supervisor.