Part Time Sales Team Lead - Lake Worth, TX

James Avery Artisan Jewelry•Fort Worth, TX

10d•Onsite

About The Position

The Sales Team Lead assists Store Management with in-store supervision and personnel direction, providing effective leadership to associates and the highest level of customer service. This role is part of the Retail Store Leadership Team at the Lake Worth Towne Crossing location in Lake Worth, Texas. The role supports sales and guest service, associate training and scheduling, store opening and closing, inventory activities, store meetings, promotions, and team building. It also supports product care services and visual merchandising, helps maintain store presentation and security, and assumes a lead role when other leadership team members are absent.

Requirements

High school degree or equivalent, with a minimum of one year of retail or customer-service experience preferred, or equivalent education/experience.
Pass a background check and an alcohol, controlled-substance, and illegal-drug screen that meets company standards before beginning.
Strong written and verbal communication skills, attention to detail, and organizational skills.
Ability to multitask in a fast-paced environment.

Nice To Haves

Previous supervisory experience.

Responsibilities

Greet and assist guests with merchandise selection and purchases, resolve guest issues, and keep the supervisor informed of product, guest, or personnel concerns.
Monitor and approve guest returns according to retail policies and monitor associate guest-service levels, providing feedback as needed.
Use the GUESTS program when interacting with guests on the sales floor or by phone and when handling guest-owned jewelry.
Prepare and review supply orders from the JAC warehouse and place orders for other items through applicable purchasing channels.
Lead store opening and closing duties.
Provide leadership and training to associates, coordinate regular and seasonal training, and delegate assignments, with an emphasis on guest service and sales.
Assist with annual inventory, cycle counting, inventory adjustments, and merchandise shipping and receiving according to company procedures; report discovered inventory issues to appropriate retail and corporate contacts.
Participate in and assist with regularly scheduled store meetings; implement plans for company events and promotions; and develop and conduct team-building activities.
Monitor product trends and changes in retail and communicate them to the District Manager.
Operate product-care service equipment and train staff to use service-area equipment and small tools; ensure product-care services meet or exceed operational standards.
Stage, set up, maintain, and replace display items according to visual merchandising guidelines and assist store management in maintaining company presentation standards.
Process employee purchases when the Store Manager or Assistant Manager is absent.
Ensure company security procedures are followed to protect assets.
Review or create employee schedules when the Store Manager or Assistant Manager is absent; approve store schedules as needed to meet operational and budgetary guidelines and customer-service levels.
Demonstrate strong written and verbal communication, attention to detail, organizational skills, and the ability to multitask in a fast-paced environment.
Assume the lead role when other leadership team members are absent.
Build and maintain effective relationships with internal and external stakeholders and collaborate with departmental and cross-functional teams to build positive working relationships and organizational trust.
Assist in other areas as assigned by the supervisor.