Part Time Sales Team Lead - Seguin, TX

Charms, Rings & More•Seguin, TX

3d•Onsite

About The Position

The Sales Team Lead assists Store Management with in-store supervision and personnel direction, provides leadership to associates, and delivers a high level of customer service. The position is part of the Retail Store Leadership Team at the Seguin Crossing location in Seguin, Texas. The role supports sales and guest service, store operations, associate training, inventory control, product care services, visual merchandising, scheduling, and security. The Sales Team Lead may assume leadership responsibilities when other leadership team members are absent and may assist in other areas as assigned by a supervisor.

Requirements

High school degree or equivalent; equivalent education or experience may be considered.
A minimum of one year of retail or customer service experience is preferred, or equivalent education and experience.
Pass a background check and an alcohol, controlled substance, and illegal drug screen that meets company standards before beginning.
Strong written and verbal communication skills, attention to detail, and organizational skills.
Ability to multitask in a fast-paced environment.
Ability to operate service equipment and small tools used for in-store product-care services.

Nice To Haves

Previous supervisory experience.

Responsibilities

Greet and assist guests with merchandise selection and purchases, and resolve guest issues effectively.
Keep the supervisor informed about product, guest, and personnel issues.
Monitor and approve guest returns in accordance with retail policies.
Monitor associate guest-service levels and provide feedback as needed.
Use the GUESTS program when interacting with guests on the sales floor or by phone and when handling guest-owned jewelry.
Prepare and review supply orders from the JAC warehouse and prepare orders for other items through applicable purchasing channels.
Lead store opening and closing duties.
Provide leadership and training to associates, emphasizing guest service and sales; coordinate regular and seasonal associate training and delegate assignments.
Assist with annual inventory, cycle counts, inventory adjustments, and merchandise shipping and receiving in accordance with company procedures; notify appropriate retail and corporate contacts about inventory issues.
Participate in and assist with regularly scheduled store meetings.
Implement plans for participation in company special events and promotions, and develop and conduct team-building activities.
Monitor product and retail trends and communicate them to the District Manager.
Operate service equipment and small tools to provide in-store product-care services, train staff to use the equipment, and ensure services meet or exceed operational standards.
Stage, set up, maintain, and replace display items according to visual merchandising guide parameters; assist Store Management with maintaining company store-presentation standards.
Process employee purchases when the Store Manager or Assistant Manager is absent.
Ensure company security procedures are followed to protect assets.
Review or create employee schedules when the Store Manager or Assistant Manager is absent, and approve schedules as needed to meet operational, budgetary, and customer-service requirements.
Demonstrate strong written and verbal communication, attention to detail, organization, and the ability to multitask in a fast-paced environment.
Assume a lead role when other leadership team members are absent.
Build and maintain effective relationships with internal and external stakeholders, and collaborate with departmental and cross-functional teams.
Assist in other areas as assigned by a supervisor.