Team Lead Firearms

Bass Pro Shops•East Hartford, CT

4d•$20 - $23

About The Position

Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to associates in the firearms department. The role supports merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities. The Team Lead supports department leadership and sales performance while helping ensure firearms sales comply with applicable federal, state, and local laws, company policies, and procedures. The position also helps staff, train, schedule, coach, and motivate associates; resolve customer and associate concerns; maintain customer-service standards; and execute merchandising, inventory, pricing, and promotional directives. The Team Lead remains knowledgeable about products, conducts demonstrations, and supports special events. The role provides a positive customer experience by identifying customer needs, making product recommendations, and promoting company programs. This position requires a high school diploma or equivalent and 2 to 4 years of retail sales experience. Supervisor experience is a plus. The role involves frequent standing and walking, communicating with others, and handling objects up to 20 pounds constantly, with occasional lifting of up to 100 pounds or more using a team lift as needed. Starting pay is $20.00–$22.75 per hour. Full-time benefits include retail and other discounts, medical, dental and vision coverage, health savings and flexible spending accounts, voluntary benefits, a 401(k) retirement savings plan, paid holidays, paid vacation, paid sick time, and the Bass Pro Cares Fund.

Requirements

High school diploma or equivalent.
2 to 4 years of retail sales experience.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze certain reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the general public.
Ability to conduct meetings and presentations to groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory-management systems.
Strong interpersonal skills and ability to maintain effective working relationships with coworkers, associates, customers, and corporate staff.
Ability to stand and/or walk throughout the shift.
Ability to move objects up to 20 pounds constantly and occasionally lift or move objects up to 100 pounds or more, using a team lift as needed.

Nice To Haves

Supervisor experience.

Responsibilities

Support the Group Sales Manager or Department Manager in leading firearm sales and ensuring compliance with ATF, state, local, and company requirements, including required firearm forms.
Guide Sales Outfitters on safe firearm handling, safety, operations, and customer experience standards.
Support department sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Execute merchandising directives and maintain corporate planograms.
Help staff the department, participate in interviews, recommend selections, coordinate training, provide input for performance appraisals, and prepare weekly work schedules.
Coach and motivate associates to promote positive customer relations and a productive, team-oriented work environment.
Resolve customer and associate concerns with the Group Sales Manager or Department Manager and Human Resources Manager.
Maintain high personal customer-service standards and achieve customer-service results above the company average.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with special-event coordination, pricing and UPC integrity, assortment decisions, inventory accuracy, and proper display, signing, and pricing of advertised items.
Assist with supervisory duties, including interviewing, training, planning and assigning work, directing and evaluating performance, addressing complaints, resolving problems, and maintaining a positive, harassment-free workplace.
Help customers make buying decisions by identifying and evaluating their needs and recommending appropriate products.
Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.