Team Lead - Firearms

Bass Pro Shops•Auburn, NY

About The Position

Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to associates in a store department, including merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service. This role supports leadership of firearm sales and compliance with applicable firearm laws, regulations, company policies, and procedures. A valid New York State pistol permit is required. The Team Lead supports departmental sales, gross margin, inventory shrinkage, and payroll goals; directs and trains associates; maintains merchandising and inventory standards; and helps provide a pleasant, productive shopping experience. The position also assists with staffing, interviews, training, schedules, performance feedback, customer and associate concerns, special events, pricing integrity, product assortments, and firearm product demonstrations. The role provides customer assistance and recommendations, including promotion of company programs.

Requirements

Valid New York State pistol permit.
High school diploma or equivalent.
Two to four years of experience in retail sales.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze certain reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.
Ability to stand and/or walk constantly during a shift; occasionally use ladders, stairs, or ramps; communicate constantly; and occasionally perform repetitive hand and wrist motions, operate machinery or power tools, operate motor vehicles or heavy equipment, and work in tight spaces or noisy environments.
Ability to move objects up to 20 pounds constantly and occasionally move or lift objects up to 100 pounds or more with a team lift as needed.

Nice To Haves

Retail sales supervisor experience.

Responsibilities

Support the Group Sales Manager or Department Manager in leading firearm sales and ensuring compliance with ATF, state, and local laws, company policies, and required firearm forms, including Forms 4473 and 3310.
Guide Sales Outfitters in firearm safe handling, safety, operations, and customer experience standards.
Support departmental sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Execute merchandising directives and maintain corporate planograms.
Help ensure a pleasant and productive shopping experience for customers.
Assist with staffing, interviewing, selection recommendations, training coordination, performance appraisal input, and weekly work schedules.
Coach and motivate associates to encourage positive customer relations and a productive, team-oriented work environment.
Resolve customer and associate concerns with the Group Sales Manager or Department Manager and Human Resources Manager.
Maintain a high level of personal customer service and achieve customer service results better than the company average.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with special events, pricing and UPC integrity, product assortments, inventory accuracy, and the display, signage, and pricing of advertised items.
Assist with supervisory duties, including planning and assigning work, directing and evaluating performance, addressing complaints, resolving problems, and maintaining a positive, harassment-free workplace.
Help customers make buying decisions by identifying and evaluating their needs and making product recommendations.
Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.