Team Lead - Firearms

Bass Pro Shops•Garner, NC

10d•Onsite

About The Position

Under the supervision of the Group Sales or Department Manager, the Team Lead provides daily direction to associates in the firearms department. The role supports merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities, while helping lead firearm sales and ensure compliance with applicable laws and company procedures. The Team Lead guides associates in firearm safety, handling, operations, and customer experience standards. The position supports departmental sales, gross margin, inventory shrinkage, and payroll goals; helps coordinate staffing, training, scheduling, coaching, and performance evaluation; and resolves customer and associate concerns in collaboration with department leadership and Human Resources. The role also maintains product expertise, supports merchandising and special events, and helps ensure inventory, pricing, signage, and advertised-item displays are accurate. The Team Lead assists customers with purchasing decisions and promotes programs such as CLUB Membership, VOC, and in-store pickup. Other duties may be assigned.

Requirements

High school diploma or equivalent.
Two to four years of retail sales experience.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.
Ability to meet the listed physical requirements, including standing or walking throughout a shift and moving objects weighing up to 20 pounds constantly, with occasional lifting of up to 100 pounds or more using a team lift as needed.

Nice To Haves

Supervisor experience.

Responsibilities

Support the Group Sales Manager or Department Manager in leading firearm sales and ensuring compliance with ATF, state, local, and company requirements, including required firearm forms.
Direct and guide Sales Outfitters on safe firearm handling, safety, operations, and customer experience standards.
Support departmental sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Execute merchandising directives and maintain corporate planograms.
Help staff the department, participate in interviews, recommend candidates, coordinate training, provide input for performance appraisals, and prepare weekly work schedules.
Coach and motivate associates to support customer relations and a productive, team-oriented work environment.
Resolve customer and associate concerns with the Group Sales Manager or Department Manager and Human Resources Manager.
Maintain a high level of customer service and work toward customer service results above the company average.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with special events, pricing and UPC integrity, product assortments, inventory accuracy, and the display, signage, and pricing of advertised items.
Assist with supervisory duties, including interviewing, training, planning, assigning and directing work, evaluating performance, addressing complaints, and resolving problems.
Provide a positive customer experience by identifying customer needs, recommending products, and promoting programs including CLUB Membership, VOC, and in-store pickup.
Perform other duties as assigned.