Firearms Team Lead

Bass Pro Shops•Denver, CO

7d•$22 - $25

About The Position

Under the supervision of the Group Sales or Department Manager, the Firearms Team Lead gives daily direction to associates in a store department, including merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service. The role supports firearm sales and compliance with applicable laws, company policies, and required firearm documentation, while guiding associates in safe firearm handling and customer experience standards. The Team Lead helps achieve departmental sales, gross margin, inventory shrinkage, and payroll goals. They coordinate merchandising and inventory activities, contribute to staffing and training, prepare work schedules, coach associates, resolve customer and associate issues, and maintain a positive, productive work environment. They also maintain product expertise, conduct demonstrations, help coordinate special events, and support accurate pricing, assortment, displays, and inventory. The role provides a high-quality customer experience by identifying customer needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up. Other duties may be assigned. The position requires regular independent judgment within company policies and procedures, including analyzing problems, assessing needs, and making recommendations that may affect policies, procedures, and practices.

Requirements

High school diploma or equivalent.
Two to four years of retail sales experience.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills and ability to maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
Ability to meet the listed physical requirements, including standing or walking throughout a shift and moving objects up to 20 pounds constantly and occasionally lifting or moving objects up to 100 pounds or more with a team lift as needed.

Nice To Haves

Supervisor experience.

Responsibilities

Support the Group Sales Manager or Department Manager in leading firearm sales and ensuring compliance with ATF, state, and local laws, company policies, and required firearm forms, including 4473 and 3310.
Guide Sales Outfitters on firearm safe handling, safety, operations, and customer experience standards.
Support departmental sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Execute merchandising directives and maintain corporate plan-o-grams.
Help staff the department, participate in interviews, recommend candidates, coordinate training, and provide input for performance appraisals.
Prepare weekly work schedules and coach and motivate associates to promote positive customer relations and a productive team environment.
Resolve customer and associate issues with the Group Sales Manager or Department Manager and Human Resources Manager.
Maintain a high level of customer service and achieve better-than-company-average customer service results.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with special events, pricing and UPC integrity, product assortments, inventory accuracy, and the display, signing, and pricing of advertised items.
Support supervisory responsibilities, including interviewing, training, assigning and directing work, evaluating performance, addressing complaints, resolving problems, and maintaining a harassment-free environment.
Help customers make buying decisions by identifying and evaluating their needs and recommending products.
Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.