Team Lead - Firearms

Bass Pro Shops•Garner, NC

About The Position

Under the supervision of the Group Sales or Department Manager, the Team Lead gives daily direction to associates in the firearms department, including merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service. The role supports firearm sales and compliance with applicable federal, state, and local laws, company policies, and procedures. It also supports department sales, gross margin, inventory shrinkage, and payroll goals while helping create a positive, productive shopping experience for customers and a team-oriented environment for associates. The Team Lead assists with staffing, interviewing, training, scheduling, coaching, and performance evaluation; resolves customer and associate concerns with management and Human Resources; and maintains strong product knowledge. The position also supports merchandising and promotional directives, pricing and UPC accuracy, inventory accuracy, special events, and proper display and signing of advertised items. The role provides a legendary customer experience by assessing customer needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up. Other duties may be assigned.

Requirements

High school diploma or equivalent.
Two to four years of experience in retail sales.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills.
Ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.
Ability to stand and/or walk constantly during a shift.
Ability to communicate constantly to exchange information.
Ability to move objects up to 20 pounds constantly and occasionally move and lift objects up to 100 pounds or more using a team lift as needed.

Nice To Haves

Retail sales supervisor experience.

Responsibilities

Support the Group Sales or Department Manager in leading firearm sales and ensuring compliance with ATF, state, and local laws, company policies, and required firearm forms, including 4473 and 3310.
Guide Sales Outfitters in firearm safe handling, safety, operations, and customer experience standards.
Support achievement of departmental sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Execute merchandising directives and maintain corporate plan-o-grams.
Help ensure a pleasant and productive shopping experience for customers.
Assist with staffing, interviewing, selection recommendations, training coordination, performance appraisal input, and weekly work schedules.
Coach and motivate associates to promote positive customer relations and a productive team environment.
Resolve customer and associate concerns in coordination with the Group Sales or Department Manager and Human Resources Manager.
Maintain a high level of personal customer service and achieve customer-service results better than the company average.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with special events, pricing and UPC integrity, assortment decisions, inventory accuracy, and the display, signing, and pricing of advertised items.
Assist with supervisory responsibilities, including interviewing, training, planning and assigning work, directing and evaluating performance, addressing complaints, resolving problems, and maintaining a positive, harassment-free workplace.
Help customers make buying decisions by identifying and evaluating needs and recommending products.
Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.