Team Lead - Firearms
About The Position
Under the supervision of the Group Sales or Department Manager, the Team Lead gives daily direction to associates in a store department, including merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service. This role supports firearm sales leadership and compliance with applicable federal, state, and local laws, company policies, and procedures. A valid New York State pistol permit is required. The Team Lead helps achieve departmental sales, gross margin, inventory shrinkage, and payroll goals; guides associates on firearm safety and customer service; and supports staffing, interviewing, training, scheduling, coaching, and performance evaluation. The role also maintains product knowledge, merchandising and pricing standards, inventory accuracy, and a positive, productive work environment. The Team Lead helps customers make buying decisions and promotes programs such as CLUB Membership, VOC, and In-Store Pick-up. Other duties may be assigned. The position requires frequent standing and walking, communicating, and moving objects up to 20 pounds, with occasional lifting of objects up to 100 pounds or more using a team lift as needed. The starting pay rate is $19.00–$21.75. Full-time benefits include retail and other company discounts, medical, dental and vision coverage, health savings and flexible spending accounts, voluntary benefits, 401(k) retirement savings, paid holidays, paid vacation, paid sick time, and the Bass Pro Cares Fund.
Requirements
- Valid New York State pistol permit.
- High school diploma or equivalent.
- Two to four years of retail sales experience.
- Ability to calculate figures and amounts such as discounts, commissions, and percentages.
- Ability to read and analyze reports.
- Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
- Ability to conduct meetings and presentations for groups.
- Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
- Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.
- Ability to stand and/or walk constantly during a shift; occasionally use ladders, stairs, or ramps; repeat motions involving the wrists, hands, or fingers; operate machinery, power tools, motor vehicles, or heavy equipment; work in confined spaces and noisy environments; and move objects up to 20 pounds constantly, with occasional lifting of objects up to 100 pounds or more using a team lift as needed.
Nice To Haves
- Supervisor experience.
Responsibilities
- Provide daily direction to associates in the department.
- Support firearm sales leadership and compliance with ATF requirements, applicable state and local laws, company policies, and required firearm forms, including 4473 and 3310.
- Guide Sales Outfitters on firearm safe handling, safety, operations, and customer experience standards.
- Support achievement of departmental sales, gross margin, inventory shrinkage, and payroll goals.
- Prepare task lists and execute merchandising directives and corporate plan-o-grams.
- Help ensure a pleasant and productive customer shopping experience.
- Assist with staffing, interviewing, selection recommendations, training, performance appraisal input, and weekly work scheduling.
- Coach and motivate associates to promote positive customer relations and a productive team-oriented work environment.
- Resolve customer and associate issues with the Group Sales Manager, Department Manager, and Human Resources Manager.
- Maintain a high level of personal customer service and work toward customer service results above the company average.
- Maintain product expertise through ongoing training and conduct product demonstrations for staff.
- Assist with special events, pricing and UPC integrity, assortment decisions, inventory accuracy, and display, signing, and pricing of advertised items.
- Assist with supervisory responsibilities, including planning and assigning work, directing and evaluating performance, addressing complaints, resolving problems, and maintaining a positive, harassment-free workplace.
- Help customers make buying decisions by identifying and evaluating their needs and making product recommendations.
- Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
- Perform other duties as assigned.
Benefits
- Discounts on retail merchandise, restaurants, resorts, and conservation attractions
- Medical insurance
- Dental insurance
- Vision insurance
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401(k) retirement savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
