(USA) Member Team Lead

Walmart • Hoover, AL

5d • $21 - $29 • Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area by assigning duties, communicating goals and feedback, training associates, and providing direction on member service. The role helps resolve member complaints, supports compliance with company policies, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; and helping meet membership goals. It provides member service by identifying needs, assisting with purchases and merchandise location, supporting self-service technology and transactions, and ensuring club pickup orders are filled.

The lead oversees the assigned area, including claims and returns, merchandise zoning and organization, identifying shrink and damage, cart availability and retrieval, and parking lot cleanliness. Accounting duties include maintaining records and files, supporting register operations, preparing deposits and cash fund transfers, investigating cash overages and shortages, and maintaining the confidentiality and accuracy of financial and personal information.

The role develops and implements business processes in collaboration with managers, coworkers, customers, and other business partners; monitors results and identifies improvement opportunities; supports ethical and policy compliance; and leads or participates in teams to coordinate work and achieve timelines and quality standards. The position is also expected to model the company's values, support inclusion and belonging, build relationships, mentor others, serve members, adapt to change, and pursue continuous improvement.

The hourly wage range is $21.00 to $29.00. Additional premiums of $0.35 to $3.00 per hour may apply in specified circumstances. The position is based at 3053 John Hawkins Pkwy, Hoover, Alabama.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience, including hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

• Assist management with supervising associates, assigning duties, communicating goals and feedback, training associates, and providing guidance on member service.
• Help resolve member complaints and issues according to company guidelines and support compliance with company policies and procedures.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Explain membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; and support membership sales and marketing events.
• Complete and maintain marketing recaps and other required documentation, and work toward membership goals while promoting Sam's Club products and services.
• Acknowledge members, identify their needs, assist with purchasing decisions and merchandise location, and support use of self-service technology.
• Assist members with register or self-checkout transactions and ensure club pickup orders are filled.
• Oversee claims and returns, merchandise zoning and organization, and identification of shrink and damaged goods.
• Maintain cart and flatbed availability, assist members transporting items, retrieve carts using equipment according to policy, and maintain parking lot cleanliness.
• Complete accounting records, files, transactions, and documentation; follow accounting office procedures; and provide funds for register operation.
• Create and interpret financial analysis reports, assist with accounting investigations, prepare daily deposits and oversee cash fund transfers, and investigate cash overages and shortages.
• Maintain confidentiality and accuracy of financial and personal information.
• Collaborate with managers, coworkers, customers, and business partners to develop and implement processes that meet business needs.
• Analyze information, monitor progress and results, and identify and address opportunities for improvement.
• Demonstrate and support compliance with company policies, procedures, ethics, and integrity standards, and assist management in correcting compliance issues.
• Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating work, and supporting timely, quality results.
• Model adaptability and help others respond to change and new challenges.
• Build trusting relationships, communicate positively, mentor and develop others, and recognize their contributions.
• Put customers and members first, make decisions using reliable information, and contribute to continuous improvement.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase plan, and company-paid life insurance.
• Paid time off and/or paid personal time off, with offerings that may include vacation, sick leave, and holidays.
• Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid Live Better U education benefit, covering tuition, books, and fees for eligible programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed