(USA) Member Team Lead

Walmart • Covington, LA

7d • Onsite

About The Position

The Member Team Lead assists management with supervising associates in an assigned area by assigning duties, communicating goals and feedback, training associates, providing direction on member service, resolving member complaints according to company guidelines, and supporting compliance with company policies. The role also participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required documentation; and working toward membership goals. It provides member service by identifying needs, helping with purchasing decisions, locating merchandise, supporting self-service technology and transactions, and ensuring club pickup orders are filled.

The Member Team Lead oversees assigned areas, including claims and returns, merchandise organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking-lot cleanliness. The role also completes accounting records and transactions, supports register funds, prepares deposits and cash fund transfers, investigates cash overages and shortages, and safeguards the accuracy and confidentiality of financial and personal information.

The role develops and implements processes with managers, coworkers, customers, and business partners; monitors results and identifies improvements; and promotes ethical and policy compliance. It leads and participates in teams, coordinates work assignments, supports quality and timelines, and helps others adapt to change. The role is expected to embody the company’s stated values of respect, integrity, customer and member service, and continuous improvement.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others’ workload.

Responsibilities

• Assist management with supervising associates by assigning duties, communicating goals and feedback, training, and providing direction and guidance.
• Help resolve member complaints and issues according to company guidelines and support compliance with company policies and procedures.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Provide information about membership types, programs, and benefits; process memberships, upgrades, and credit accounts; and encourage renewals.
• Participate in sales and marketing events, complete and maintain marketing recaps and other documentation, and work toward membership goals.
• Acknowledge members, identify their needs, help with purchasing decisions, locate merchandise, and support use of self-service technology and registers or self-checkout.
• Ensure club pickup orders are filled.
• Oversee claims and returns, merchandise zoning and organization, identification of shrink and damages, cart and flatbed availability, cart retrieval, and parking-lot cleanliness.
• Complete accounting records, files, transactions, and documentation; provide funds for register operations; and create and interpret financial analysis reports.
• Assist with accounting investigations, prepare daily deposits, oversee cash fund transfers, and investigate cash register and accounting-office overages and shortages.
• Maintain the confidentiality and accuracy of financial and personal information.
• Develop, communicate, and implement processes with managers, coworkers, customers, and business partners; analyze information, monitor results, and identify improvement opportunities.
• Demonstrate and promote compliance with company policies, procedures, and ethical standards, and assist management with addressing compliance issues.
• Lead and participate in teams by coordinating work assignments, sharing resources and information, providing advice and support, and helping achieve timelines and work quality.
• Model respectful, inclusive, and collaborative behavior; build relationships; communicate positively; and help develop and mentor others.
• Model integrity and accountability, serve customers and members, make decisions using reliable information, and support continuous improvement and adaptation to change.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit program for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed