(USA) Member Team Lead

Walmart • Waukesha, WI

9d • $22 - $30 • Onsite

About The Position

The Member Team Lead assists management with supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates on processes and procedures, and provides direction on member-service approaches. It helps resolve member complaints according to company guidelines and supports compliance with company policies. The position also participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; completing required marketing documentation; and working toward membership goals. It provides member service by identifying needs, helping with purchasing decisions and merchandise location, supporting self-service technology and transactions, and ensuring club pickup orders are filled.

The Member Team Lead oversees assigned areas, including claims and returns, merchandise organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking lot cleanliness. It also completes accounting records and transactions, supports register operations, prepares deposits and cash fund transfers, investigates cash overages and shortages, and safeguards confidential financial and personal information.

The role develops and implements processes with managers, coworkers, customers, and business partners; monitors results and identifies improvement opportunities; and promotes compliance with company policies, ethics, and integrity standards. It leads and participates in teams, coordinates work, shares information and resources, supports quality and timelines, and helps others adapt to change. Associates are expected to respect individual differences, build trusting relationships, mentor and develop others, act with integrity, serve customers and members, make informed decisions, and pursue continuous improvement.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others' workload.

Responsibilities

• Assist management in supervising associates by assigning duties, communicating goals and feedback, training associates, and providing guidance on member service.
• Help resolve member complaints and issues according to company guidelines and support compliance with company policies and procedures.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Provide information about membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; and promote Sam's Club products and services.
• Participate in sales and marketing events, complete marketing recaps and other required documentation, and work toward membership goals.
• Provide member service by identifying needs, assisting with purchasing decisions, locating merchandise, supporting self-service technology, assisting with register and self-checkout transactions, and ensuring club pickup orders are filled.
• Oversee assigned areas by handling claims and returns, organizing merchandise, identifying shrink and damages, maintaining cart and flatbed availability, assisting with transporting items, and maintaining parking lot cleanliness.
• Complete accounting records, files, transactions, and required documentation; provide funds for register operation; prepare deposits and oversee cash fund transfers; investigate cash overages and shortages; and maintain confidentiality and accuracy of financial and personal information.
• Develop, communicate, and implement processes and practices with managers, coworkers, customers, and business partners; monitor progress and results; and identify improvement opportunities.
• Promote compliance with company policies, procedures, and ethics standards, and assist management with addressing ethical and compliance issues.
• Lead and participate in teams by coordinating assignments, sharing resources and information, providing advice and support, ensuring timelines and work quality, and helping others adapt to change.
• Build trusting relationships, communicate positively, mentor and develop others, recognize contributions, and support a culture of belonging.
• Serve customers and members, make decisions using reliable information, support continuous improvement, and help others through change.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may also be used for vacation, sick leave, holidays, or other purposes, subject to job classification and length of employment.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid Live Better U education program for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed