(USA) Member Team Lead

Walmart•Tempe, AZ

6d•Onsite

About The Position

The Member Team Lead assists management in supervising associates in an assigned area. The role includes assigning duties, communicating goals and feedback, training associates on processes and procedures, and guiding associates on member-service approaches. The lead helps ensure member complaints and issues are resolved according to company guidelines and supports compliance with company policies and procedures, including the Open Door Policy. The role also participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining marketing recaps and required documentation; and working toward membership goals. It provides member service by identifying needs, assisting with purchasing decisions, locating merchandise, supporting members with self-service technology and transactions, and ensuring club pickup orders are filled. The Member Team Lead oversees the assigned area, including handling claims and returns, organizing merchandise, identifying shrink and damages, maintaining cart and flatbed availability, assisting members with transporting items, using cart retrieval equipment according to policy, and maintaining parking lot cleanliness. The role also completes accounting records and transactions, supports register operations, prepares deposits, oversees cash fund transfers, investigates cash overages and shortages, and protects the confidentiality and accuracy of financial and personal information. The position develops and implements processes to meet business needs, collaborates with managers, coworkers, customers, and business partners, monitors results, and identifies improvement opportunities. It demonstrates and supports ethical and compliant practices, helps address compliance issues, and leads and participates in teams to coordinate assignments, provide feedback and support, meet timelines and quality expectations, and help others adapt to change. The role is expected to model the company's stated values of respect, integrity, customer and member service, and excellence.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

Assist management with supervising associates in the assigned area, including assigning duties, communicating goals and feedback, training associates, and providing direction on member service.
Help resolve member complaints and issues according to company guidelines and support compliance with company policies and procedures, including the Open Door Policy.
Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Explain membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; participate in sales and marketing events; maintain marketing recaps and required documentation; and work toward membership goals.
Provide member service by identifying member needs, assisting with purchasing decisions, locating merchandise, supporting self-service technology and transactions, and ensuring club pickup orders are filled.
Oversee the assigned area by handling claims and returns, organizing merchandise, identifying shrink and damages, maintaining cart and flatbed availability, assisting with transporting items, using cart retrieval equipment according to policy, and maintaining parking lot cleanliness.
Complete accounting records, files, transactions, and other required documentation; support register operations; prepare daily deposits; oversee cash fund transfers; investigate cash overages and shortages; and maintain confidentiality and accuracy of financial and personal information.
Develop, communicate, and implement processes and practices to meet business needs in collaboration with managers, coworkers, customers, and business partners.
Analyze information from multiple sources, monitor progress and results, and identify and address opportunities for improvement.
Demonstrate, promote, and support compliance with company policies, procedures, ethics, and integrity standards; assist management with correcting ethical and compliance issues.
Lead and participate in teams by coordinating assignments, sharing resources and information, providing advice and feedback, supporting timelines and work quality, and helping others adapt to change.
Model company values by building trusting relationships, communicating positively, mentoring and developing others, recognizing contributions, acting with integrity, prioritizing customers and members, and supporting continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes; amount depends on job classification and length of employment.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.
Performance-based bonus awards.