(USA) Member Team Lead

Walmart • Hodgkins, IL

5d • $22 - $30

About The Position

The Member Team Lead assists management with supervising associates in an assigned area. This includes assigning duties, communicating goals and feedback, training associates, providing direction on member service, resolving member complaints according to company guidelines, ensuring policy compliance, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

The role supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required documentation; and working toward membership goals. It also provides member service by identifying needs, assisting with purchasing decisions, locating merchandise, supporting self-service technology and transactions, and ensuring club pickup orders are filled.

The Member Team Lead oversees assigned areas by handling claims and returns, organizing merchandise, identifying shrink and damage, maintaining cart and flatbed availability, assisting with transporting items using cart retrieval equipment, and maintaining parking lot cleanliness. The role also completes accounting records and transactions, supports register funds and daily deposits, prepares and oversees cash fund transfers, investigates cash overages and shortages, and maintains the confidentiality and accuracy of financial and personal information.

The position develops and implements processes in collaboration with managers, coworkers, customers, and business partners; monitors results and improvement opportunities; supports ethical and policy compliance; and leads and participates in teams to meet customer needs, priorities, timelines, and work-quality expectations. The role is expected to model the company's values, support a culture of belonging, develop and mentor others, serve customers and members, pursue continuous improvement, and adapt to new technologies and change.

Requirements

• At least 6 months of retail experience, including operating front-end equipment such as a cash register.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.

Nice To Haves

• Experience leading a front-end team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

• Assist management with supervising associates, assigning duties, communicating goals and feedback, training, and providing direction and guidance on member service.
• Help resolve member complaints and issues according to company guidelines and ensure compliance with company policies and procedures.
• Support the Open Door Policy and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Explain membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; and promote Sam's Club products and services.
• Participate in sales and marketing events, complete marketing recaps and other required documentation, and work toward membership goals.
• Provide member service by identifying needs, helping with purchasing decisions, locating merchandise, supporting self-service technology, assisting with transactions, and ensuring club pickup orders are filled.
• Oversee the assigned area, including handling claims and returns, organizing merchandise, identifying shrink and damage, maintaining cart and flatbed availability, and maintaining parking lot cleanliness.
• Assist members with transporting items and use cart retrieval equipment according to company policies and procedures.
• Complete accounting records, files, transactions, and required documentation according to accounting office procedures.
• Provide funds for register operation; prepare daily deposits; oversee cash fund transfers; investigate cash overages and shortages; and maintain accurate and confidential financial and personal information.
• Develop and implement processes and practices with managers, coworkers, customers, and business partners; analyze information, monitor results, and identify improvement opportunities.
• Promote compliance with company policies, procedures, ethics, and integrity standards, and assist management with addressing ethical and compliance issues.
• Lead and participate in teams by coordinating work, sharing resources and information, providing advice and feedback, and supporting timelines, work quality, and adaptation to change.
• Model the company's values by building trusting relationships, communicating positively, mentoring and developing others, serving customers and members, and supporting continuous improvement.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off and/or paid protected time off, with benefits including parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit, including eligible education programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed