(USA) Member Team Lead

Walmart•Warren, OH

10d•Onsite

About The Position

The Member Team Lead assists management with supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates, provides direction on member service, helps resolve complaints in accordance with company guidelines, ensures policy compliance, supports the Open Door Policy, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The role supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required documentation; and working toward membership goals. It provides member service by identifying needs, helping with purchasing decisions and merchandise location, supporting self-service technology and transactions, and ensuring club pickup orders are filled. The Member Team Lead oversees area operations, including claims and returns, merchandise zoning and organization, identifying shrink and damage, maintaining cart and flatbed availability, assisting with transporting items using cart retrieval equipment, and keeping the parking lot clean. The role also completes accounting records and transactions, supports register operations, prepares deposits and Cash Fund Transfers, investigates cash overages and shortages, and protects the confidentiality and accuracy of financial and personal information. The position develops and implements processes in collaboration with others, monitors results and improvement opportunities, and promotes compliance with company policies, procedures, ethics, and integrity standards. It leads and participates in teams, coordinates assignments, supports work quality and timelines, and models adaptability, inclusion, collaboration, mentoring, customer focus, continuous improvement, and Walmart's stated values. The hourly wage range is $21.00 to $29.00, with possible premiums of $0.35 to $3.00 per hour in specified circumstances. The role is based at the Sam's Club location at 1040 Niles Cortland Rd SE, Warren, Ohio.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others’ workload.

Responsibilities

Assist management with supervising associates, assigning duties, communicating goals and feedback, training, and providing direction and guidance.
Help resolve member complaints and issues according to company guidelines and ensure compliance with company policies and procedures.
Support the Open Door Policy and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Explain membership types, programs, and benefits; process memberships, upgrades, and credit accounts; and encourage renewals.
Participate in sales and marketing events, maintain marketing recaps and other required documentation, and work toward membership goals.
Acknowledge members, identify their needs, assist with purchasing decisions and merchandise location, and support members using self-service technology and transactions.
Ensure club pickup orders are filled and assist members with transactions at registers or self-checkout.
Oversee claims and returns, merchandise zoning and organization, shrink and damage identification, and cart and flatbed availability.
Assist members with transporting items using cart retrieval equipment in accordance with company procedures and maintain parking lot cleanliness.
Complete accounting records, files, transactions, and other required documentation; support proper register operation and prepare financial analysis reports.
Prepare daily deposits and oversee Cash Fund Transfers; investigate register and accounting office cash overages and shortages; maintain financial and personal information confidentiality and accuracy.
Develop and implement processes with managers, coworkers, customers, and business partners; monitor progress and results and address improvement opportunities.
Promote compliance with company policies, procedures, ethics, and integrity standards; assist management in correcting ethical and compliance issues.
Lead and participate in teams, coordinate work assignments, provide advice and feedback, support timelines and work quality, and help others adapt to change.
Model the company’s values by fostering inclusion, building trusting relationships, mentoring others, acting with integrity, serving members, and supporting continuous improvement.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes; amounts depend on job classification and length of employment.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefits for eligible full-time and part-time associates, including tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English language learning, and short-form certificates.