(USA) Member Team Lead

Walmart•Mckinney, TX

9d•Onsite

About The Position

The Member Team Lead assists management with supervising associates in an assigned area. The role assigns duties, communicates goals and feedback, trains associates, provides direction on member service, helps resolve member complaints, supports compliance with company policies, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required documentation; and working toward membership goals. It also provides member service by identifying needs, assisting with purchasing decisions and merchandise locations, supporting self-service technology and transactions, and ensuring club pickup orders are filled. The Member Team Lead oversees assigned-area operations, including claims and returns, merchandise zoning and organization, identifying shrink and damage, cart and flatbed availability, cart retrieval, and parking-lot cleanliness. The role also completes accounting records and transactions, supports register operations, prepares deposits and Cash Fund Transfers, investigates cash overages and shortages, and protects the accuracy and confidentiality of financial and personal information. The role develops and implements processes with managers, coworkers, customers, and business partners; monitors results and addresses improvement opportunities; and promotes ethical conduct and compliance. It leads and participates in teams, coordinates work, supports quality and timelines, and helps others adapt to change. The position is expected to demonstrate the company’s values around respect, integrity, customer and member service, and continuous improvement. The position is based at the Sam’s Club location at 1670 W University Dr, McKinney, Texas. The hourly wage range is $21.00 to $29.00, with possible premiums of $0.35 to $3.00 per hour in specified circumstances.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be 18 years of age or older.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

Assist management in supervising associates, assigning duties, communicating goals and feedback, training, and providing guidance on member service.
Help resolve member complaints and issues according to company guidelines and support compliance with company policies and procedures.
Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Communicate membership types, programs, and benefits; process memberships, upgrades, and credit accounts; encourage renewals; and promote membership goals.
Participate in sales and marketing events and complete marketing recaps and other required documentation.
Acknowledge members, identify their needs, assist with purchasing decisions and locating merchandise, and support use of self-service technology.
Assist members with register or self-checkout transactions and ensure club pickup orders are filled.
Oversee claims and returns, merchandise zoning and organization, identification of shrink and damage, cart and flatbed availability, cart retrieval, and parking-lot cleanliness.
Complete accounting records, files, transactions, and required documentation in accordance with accounting office procedures.
Provide funds for register operations, prepare daily deposits and Cash Fund Transfers, investigate cash overages and shortages, and maintain confidentiality and accuracy of financial and personal information.
Develop and implement processes and practices with managers, coworkers, customers, and other business partners; monitor progress and results and address improvement opportunities.
Demonstrate and promote ethical conduct and compliance, apply company policies and standards, and assist management with correcting ethical or compliance issues.
Lead and participate in teams by coordinating assignments, sharing resources and information, supporting work quality and timelines, and helping others adapt to change.
Build trusting relationships, communicate positively, mentor and develop others, recognize contributions, and support a workplace where associates feel included.
Deliver results while putting members first, use reliable information in decision-making, and drive continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education program for eligible full-time and part-time associates, including tuition, books, and fees for eligible programs.
Performance-based bonus awards.