(USA) Member Team Lead

Walmart•South Point, OH

7d•$21 - $29•Onsite

About The Position

The Member Team Lead assists management with supervising associates in the assigned area. This includes assigning duties, communicating goals and feedback, training associates on processes and procedures, and guiding associates in member-service approaches. The role helps resolve member complaints according to company guidelines, supports the Open Door Policy, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The position supports membership by explaining membership types, programs, and benefits; processing memberships, upgrades, and credit accounts; encouraging renewals; participating in sales and marketing events; maintaining required marketing documentation; and working toward membership goals. It also provides member service, assists with purchasing decisions and merchandise locations, supports self-service technology and transactions, and helps ensure club pickup orders are filled. The Member Team Lead oversees assigned areas, including claims and returns, merchandise organization, shrink and damage identification, cart and flatbed availability, cart retrieval, and parking-lot cleanliness. The role completes accounting records and transactions, supports register operations, prepares deposits, oversees cash fund transfers, investigates cash overages and shortages, and maintains the confidentiality and accuracy of financial and personal information. The position collaborates with managers, coworkers, customers, and business partners to develop and implement processes, monitor results, and identify improvement opportunities. It promotes compliance with company policies, procedures, ethics, and integrity standards; leads and participates in teams; and supports associates through guidance, feedback, mentoring, and change. The role is expected to demonstrate the company’s values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.

Requirements

At least 6 months of retail experience, including operating front-end equipment such as a cash register.
At least 6 months of customer service experience.
Must be at least 18 years of age.

Nice To Haves

Experience leading a front-end team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

Assist management with supervising associates in the assigned area, including assigning duties, communicating goals and feedback, training associates, and providing direction on member service.
Help resolve member complaints and issues according to company guidelines and support the Open Door Policy.
Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Explain membership types, programs, and benefits to current and prospective members; process memberships, upgrades, and credit accounts; encourage renewals; and promote Sam’s Club products and services.
Participate in sales and marketing events, complete marketing recaps and other required documentation, and work toward membership goals.
Provide member service by acknowledging members, identifying their needs, assisting with purchasing decisions, locating merchandise, and supporting self-service technology and transactions.
Ensure club pickup orders are filled.
Oversee the assigned area by handling claims and returns, organizing merchandise, identifying shrink and damages, maintaining cart and flatbed availability, retrieving carts using equipment, and maintaining parking-lot cleanliness.
Complete accounting records, files, transactions, and required documentation according to accounting office procedures.
Provide funds for register operations, prepare daily deposits, oversee cash fund transfers, investigate register and accounting-office cash overages and shortages, and maintain the confidentiality and accuracy of financial and personal information.
Collaborate with managers, coworkers, customers, and business partners to develop and implement processes and practices, monitor progress and results, and identify improvement opportunities.
Promote and support compliance with company policies, procedures, and ethical standards; help management address ethical and compliance issues.
Lead and participate in teams by coordinating work assignments, sharing resources and information, providing advice and feedback, and supporting quality and timely work.
Build relationships, communicate positively, mentor and develop others, recognize contributions, adapt to change, and support continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase plan, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may also be used for vacation, sick leave, holidays, or other purposes, subject to eligibility and terms.
Short-term and long-term disability coverage.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates.
Performance-based bonus awards.
Additional hourly premiums may apply in specified circumstances.