Team Lead, Client Success

EnergyHub•New York, NY

1d•$135,000 - $160,000

About The Position

EnergyHub’s Client Success team launches and operates programs for utilities, helping address grid challenges by engaging customers with connected devices. The Team Lead, Client Success owns client relationships end-to-end, supports program launches, maintains strong client relationships, and partners with clients and internal Sales, Product, Engineering, and Marketing teams to maintain account health. This highly visible, client-facing role suits someone who enjoys working with clients and software products, solving complex challenges, and learning about energy distribution systems. It requires a player-coach leadership style, balancing direct contributions with tactical leadership of a team. The role leads the Northeast region’s client success work, including regional P&L and ARR management, revenue growth, account strategies, renewals and upsells, and escalation management. The Team Lead oversees Client Success Managers and ensures programs operate smoothly, client goals and success metrics remain central, and cross-functional stakeholders are aligned. The position also helps develop program structures, processes, tools, and best practices; advises clients on program decisions and design; supports new BYOD program design and contract delivery planning; and contributes customer and market feedback to Product and Marketing. The Team Lead communicates program results and recommendations to clients and internal stakeholders, develops knowledge of demand management and EnergyHub’s products, contributes to new product features and service offerings, and supports contract and statement-of-work negotiations. The position requires approximately 25% travel. Sponsorship of new applicants for employment authorization or other immigration-related support is unavailable.

Requirements

Experience working in or with renewable energy, utilities, grid services, or adjacent cleantech/greentech industries.
Excellent communication skills and the ability to explain complex technical topics in an engaging, succinct manner.
Demonstrated success working directly with a portfolio of clients and programs.
Project management experience, including multitasking, meeting deadlines, and considering risks and dependencies.
Analytical, creative, and curious approach, with confidence working with numbers and spreadsheets.
Ability to build trust and strong client and partner relationships.
Good business judgment.
Experience working with a team in a cross-functional environment.
Experience managing multiple high-priority projects.
Bachelor of Science or Bachelor of Arts degree.
At least 7–10 years of professional experience in technology services or customer success; SaaS or enterprise software experience is strongly preferred.
Willingness to travel approximately 25%.

Nice To Haves

Familiarity with EVs, batteries, connected devices, IoT, or building automation.
Familiarity with Virtual Power Plant (VPP) programs and initiatives.
Certifications in energy management, project management, or program management.

Responsibilities

Own success for the Northeast region, including its P&L, revenue, ARR targets, account growth strategies, client satisfaction, and first-line escalation of client issues.
Collaborate with internal stakeholders to develop and execute strategic initiatives that drive regional growth and efficiency.
Lead cross-functional projects and initiatives in alignment with company goals and objectives.
Manage and develop team members, fostering continuous improvement, learning, knowledge sharing, and high performance.
Provide people leadership through weekly one-to-one meetings, holistic performance management, and career development support.
Oversee Client Success Managers as they manage program launches and complex programs involving device partners, clients, and internal teams.
Ensure program operations are seamless and that client goals and success metrics remain central.
Work with Sales to design program structures that meet client requirements and identify improvements to tools, processes, and best practices.
Track and drive renewals and upsell efforts.
Develop and report on key utility program metrics with internal teams.
Build a collaborative, proactive, problem-solving, high-performance culture within the Client Success team.
Help the team manage client and internal expectations, understand client objectives, and guide clients through program decisions.
Help set direction for new programs, including BYOD program design, and inform resource needs for contract delivery.
Serve as an escalation point for difficult situations and help resolve operational challenges.
Support Product and Marketing in capturing customer voice and market feedback.
Develop and execute strategies to meet or exceed financial targets by managing regional ARR.
Work with the team to present results, facilitate meetings, and communicate nuanced messages to clients.
Maintain stakeholder communication to support program implementation, review needs, and provide timely solutions and recommendations.
Build relationships and help internal teams understand priorities and business context to support effective decisions and operational excellence.
Develop comprehensive knowledge of demand management, program success drivers, and product capabilities to advise clients and shape program design.
Contribute to refining and developing product features and service offerings.
Support contract negotiations with utility clients, partner SOW negotiations, and development for end-use customers.
Perform other duties as assigned.