Team Lead, Client Success

EnergyHub•Brooklyn, NY

23h

About The Position

EnergyHub is seeking a Team Lead, Client Success to lead client relationships and a team supporting utility programs across the Northeast. The role owns regional client success end-to-end, including program launches, account health, client satisfaction, renewals, upsells, and revenue and ARR performance. It combines direct client and operational contributions with tactical leadership of Client Success Managers. The Team Lead works with clients and internal Sales, Product, Engineering, Marketing, and other stakeholders to design and operate programs that address grid challenges through connected devices. The role provides strategic direction for the region, supports program and contract design, manages escalations, develops team members, and promotes efficient, high-quality program operations. It also helps shape new product features and service offerings and communicates program results and recommendations to varied audiences. The position is suited to a client-focused, analytical, self-starting leader who can explain technical and data-driven topics clearly, build strong relationships, manage complex projects, and contribute to the clean energy transition. Travel is approximately 25%.

Requirements

Experience working in or with renewable energy, utilities, grid services, or adjacent cleantech/greentech industries.
Excellent communication skills, including the ability to explain complex technical topics in an engaging and succinct manner.
Demonstrated success working directly with a portfolio of clients and programs.
Project management experience, including the ability to multitask, meet deadlines, and assess risks and dependencies.
Analytical, creative, and curious approach, with confidence working with numbers and spreadsheets.
Ability to build trust and strong client and partner relationships.
Good business judgment.
Experience working with a team in a cross-functional environment.
Experience managing multiple high-priority projects.
BS or BA degree.
At least 7–10 years of professional experience in technology services or customer success; SaaS or enterprise software experience is strongly preferred.
Willingness to travel approximately 25%.

Nice To Haves

Familiarity with electric vehicles, batteries, connected devices, IoT, or building automation.
Familiarity with virtual power plant (VPP) programs and initiatives.
Certifications in energy management, project management, or program management.

Responsibilities

Own success for the Northeast region, including its P&L, revenue, ARR, client satisfaction, and long-term account growth.
Develop and implement regional strategies to meet or exceed financial and client-success targets.
Serve as the first escalation point for client issues and help resolve operational challenges.
Lead, manage, and develop Client Success Managers, fostering continuous improvement, learning, knowledge sharing, and strong performance.
Oversee program launches and operations involving clients, device partners, and internal teams.
Ensure program operations are seamless and that client goals and success metrics remain central to the organization.
Collaborate with internal stakeholders on strategic initiatives, cross-functional projects, and efforts to improve regional growth and efficiency.
Work with Sales to design program structures that meet client requirements and to identify new or improved tools, processes, and practices.
Track and drive renewals and upsell efforts.
Develop and report key utility program metrics with internal teams.
Help clients make decisions and design programs that support their objectives, including new bring-your-own-device (BYOD) programs.
Inform the resources needed to deliver contracts and manage internal and client expectations.
Support Product and Marketing in capturing customer perspectives and market feedback.
Communicate results, facilitate meetings, and deliver nuanced messages to clients and stakeholders.
Maintain stakeholder communication to support implementation, assess ongoing needs, and provide timely solutions and recommendations.
Build relationships and help internal teams understand priorities and business context to support effective decisions and operational excellence.
Develop expertise in demand management, program success factors, and EnergyHub products; communicate product capabilities and help shape program design.
Contribute to the refinement and development of product features and service offerings.
Support contract negotiations with utility clients and statements of work negotiations with partners, as well as development for end-use customers.
Perform other duties as assigned.