Client Success Lead

Fooda • Seattle, WA

1d • $80,000 - $90,000

About The Position

The Client Success Lead manages the growth and success of Fooda’s Seattle market. This role works closely with the Sr. Manager of Client Success, serves as the primary point of contact for clients, oversees on-site staff, and supports new-site launches. The role’s focus is delivering a consistently exceptional lunch experience for clients and their employees. It includes 30% local travel within the Greater Seattle Area and weekly attendance at the downtown Seattle office.

Requirements

• 4–8+ years of experience in client success, account management, hospitality, and/or food service.
• Strong communication and relationship-building skills, including comfort working with diverse stakeholders, setting expectations, and providing and taking clear direction.
• Technology savvy and comfortable in a fast-paced environment.
• Love of process, ability to work quickly, and attention to detail.
• Optimism and problem-solving ability when facing challenges.
• Ability to lift and carry up to 40 lbs. and stand for up to two hours.
• Must be authorized to work in the United States on a full-time basis.

Nice To Haves

• Experience managing part-time or full-time staff.

Responsibilities

• Serve as the client-facing point of contact across programs, building relationships through proactive communication, business reviews, and understanding client needs to drive satisfaction and retention.
• Lead new-account launches by coordinating with client contacts, conducting on-site walk-throughs, and managing internal systems setup and on-site implementation.
• Manage the On-Site Coordinator Team, including scheduling, coaching, and site-specific performance.
• Visit client locations to gather customer feedback, audit restaurants, and build strong client relationships.
• Support restaurant success by monitoring performance, building productive relationships, and maintaining standards for food quality, timeliness, and reliability.
• Collaborate with the team to deliver a service experience that meets or exceeds client expectations.

Benefits

• Competitive market salary of $80,000–$90,000, dependent on factors including work experience, training, location, and skills.
• Stock options.
• Comprehensive health, dental, and vision plans.
• 401(k) retirement plan with company match.
• Paid maternity and parental leave benefits.
• Flexible spending accounts.
• Monthly cell phone stipend.
• Company-issued laptop.
• Subsidized lunch program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed