Senior Manager- Client Success Lead
About The Position
Capital One is seeking a Client Success Lead to oversee delivery of Branded Card marketing and messaging campaigns. The role leads an Execution Manager and a team of project managers and serves as the primary point of contact for Card Business Segment Leadership within the Enterprise Marketing & Messaging (M&M) Delivery team. The Client Success Lead strategically oversees and aligns business intent and marketing and messaging initiatives for Branded Card. Working with segment and horizontal delivery leadership and internal support teams, this person coordinates campaign prioritization and execution, continuous improvement projects, performance accountability, capacity management, and contributions to platform and technology roadmaps. The role requires a bachelor’s degree, military experience, or at least 10 years of commensurate work experience; at least five years of relevant account executive, customer success, operations, or project management experience; and at least three years of people management experience. A master’s degree or MBA and additional project management and people management experience are preferred.
Requirements
- Bachelor’s degree, military experience, or at least 10 years of commensurate work experience.
- At least 5 years of Account Executive, Customer Success, Operations, or Project Management experience.
- At least 3 years of people management experience.
Nice To Haves
- Master’s degree or MBA.
- 8 or more years of Project Management or Process Management experience.
- 5 or more years of people management experience.
- Proven experience in strategic planning, prioritization, and execution within a marketing delivery framework.
- Excellent interpersonal and communication skills, including the ability to influence cross-functional teams and stakeholders.
- Experience managing large-scale initiatives and building client relationships at the senior management level.
- Familiarity with project management tools and methodologies such as Agile, Scrum, and JIRA.
- Experience in capacity planning, resource management, and performance reporting frameworks.
- Experience managing backlogs, roadmaps, and cross-functional project prioritization.
- Proficiency analyzing data and performance metrics and using insights to drive continuous improvement and guide resource allocation.
- Comfort preparing and presenting insights for Monthly Business Reviews, executive reviews, and client meetings.
- Ability to proactively identify and mitigate risks, including managing escalations and addressing issues with candor and care.
- Excellent written and verbal communication skills, including the ability to distill complex information for varied audiences.
Responsibilities
- Lead an Execution Manager and a team of project managers coordinating the delivery of digital marketing and messaging campaigns.
- Support the Execution Manager in ensuring team capacity and leading resource conversations with the business segment.
- Develop talent and foster a high-performance culture, unified vision, and consistent excellence within the project management team.
- Serve as the single point of contact for an assigned business segment and facilitate delivery of marketing and messaging campaigns.
- Build and maintain relationships with segment leadership, acting as a trusted advisor and partner for marketing and messaging delivery.
- Facilitate forums and discussions to share performance, insights, and alignment on upcoming priorities and initiatives.
- Collaborate with business partners to plan, prioritize, and refine strategic intent across delivery models.
- Serve as the escalation point for business segment concerns and address issues with appropriate teams.
- Identify, initiate, and lead continuous improvement projects supporting campaign delivery.
- Partner with Capacity Planning and Resource Management to forecast and allocate resources to meet segment objectives.
- Oversee business segment portfolio performance and reporting, ensuring transparency and alignment on marketing delivery metrics.
- Prepare and present content for Monthly Business Reviews, segment reviews, and other forums on delivery performance.
- Analyze and communicate segment-specific data to support continuous improvement and data-driven decisions.
- Monitor platform roadmaps and changes that may affect marketing delivery, and advise on prioritization and execution adjustments.
- Consult on platform development and align technology builds with marketing processes and delivery needs.
Benefits
- Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being.
- Eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
