Senior Manager- Client Success Lead

Capital One • McLean, VA

10d

About The Position

As a Client Success Lead, you will lead an Execution Manager and a team of project managers responsible for the on-time and accurate delivery of Branded Card marketing and messaging campaigns. You will serve as the primary point of contact for Card Business Segment Leadership within the Enterprise Marketing & Messaging Delivery team, strategically overseeing and aligning delivery of business intent and marketing and messaging initiatives within Branded Card.

You will work with segment leadership, horizontal delivery team leadership, and internal support teams to prioritize and execute marketing campaigns and continuous improvement projects in support of business objectives. The role is accountable for performance, capacity management, and contributing to platform and technology roadmaps to improve delivery efficiency.

Requirements

• Bachelor’s degree, military experience, or at least 10 years of commensurate work experience.
• At least 5 years of Account Executive, Customer Success, Operations, or Project Management experience.
• At least 3 years of people management experience.

Nice To Haves

• Master’s degree or MBA.
• At least 8 years of Project Management or Process Management experience.
• At least 5 years of people management experience.
• Proven experience in strategic planning, prioritization, and execution within a marketing delivery framework.
• Excellent interpersonal and communication skills, including the ability to influence cross-functional teams and stakeholders.
• Experience managing large-scale initiatives and building client relationships at the senior management level.
• Familiarity with project management tools and methodologies such as Agile, Scrum, and JIRA.
• Experience in capacity planning, resource management, and performance reporting frameworks.
• Experience managing backlogs, roadmaps, and cross-functional project prioritization.
• Ability to analyze data and performance metrics and use insights to improve processes and guide resource allocation.
• Comfort preparing and presenting insights for Monthly Business Reviews, executive reviews, and client meetings.
• Ability to identify and mitigate risks proactively, manage escalations, and address issues with candor and care.
• Excellent written and verbal communication skills, including the ability to distill complex information for varied audiences.

Responsibilities

• Lead an Execution Manager and a team of project managers coordinating digital marketing and messaging campaign delivery.
• Support the Execution Manager in managing team capacity and leading resource discussions with the business segment.
• Develop talent and foster a high-performance team with a unified vision and consistent execution.
• Serve as the single point of contact and trusted partner for the assigned business segment on marketing and messaging delivery.
• Facilitate discussions and forums to share performance insights and align on priorities and initiatives.
• Collaborate with business partners to plan, prioritize, and refine strategic intent across delivery models.
• Act as an escalation point for business segment concerns and coordinate resolution with appropriate teams.
• Identify and lead continuous improvement projects to support campaign delivery.
• Partner with Capacity Planning and Resource Management to forecast and allocate resources to segment objectives.
• Oversee portfolio performance and reporting, ensuring transparency and alignment on marketing delivery metrics.
• Prepare and present content for Monthly Business Reviews, segment reviews, and other delivery performance forums.
• Analyze and communicate segment data to support data-driven decisions and continuous improvement.
• Monitor platform roadmaps and changes that may affect marketing delivery, and advise on prioritization and execution adjustments.
• Consult on platform development and align technology builds with marketing processes and delivery needs.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being.
• Eligibility for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior